Practical advice on SMS marketing, compliance, integrations and customer messaging from the touchSMS team.
Your team already lives in Microsoft Teams. So why does texting a customer still mean picking up a personal mobile? Or digging through a shared inbox nobody quite trusts? Or asking “did anyone get back to them?” in the group chat? We built emu.chat to close that gap. It’s a new Microsoft Teams SMS integration…
Read more about SMS for Microsoft Teams: Text Customers from Teams with emu.chatIt's the question we get asked more than any other, and since the ACMA's new Sender ID rules kicked in, it's more important than ever to get right. When you send an SMS from touchSMS, the "from" name your customer sees is called your Sender ID . In Australia, you've essentially got two choices: send…
Read more about Alpha Sender ID vs Virtual Number: Which Should Your Small Business Use?The 1 July deadline has come and gone, and if the questions hitting our support inbox are anything to go by, there's still plenty of confusion about what the new rules actually mean. Let's set the record straight. The ACMA's SMS Sender ID Register officially came into full effect on 1 July 2026 . It's…
Read more about The ACMA Sender ID Register Is Now Live: Clearing Up the ConfusionSend SMS from Splynx Using the touchSMS API We’re excited to announce that you can now send SMS from Splynx using the touchSMS API , allowing businesses to send notifications directly from the CRM. For internet service providers, managed service providers, and network operators who rely on Splynx to manage customers, billing, and network infrastructure,…
Read more about Send SMS from Splynx Using the touchSMS APIThe Christmas season is one of the busiest times of the year for businesses. Between managing increased demand, seasonal promotions, and changing trading hours, clear communication with customers is essential. That’s where SMS comes in. Unlike email or social posts that can get lost in crowded inboxes or feeds, SMS cuts through the noise. With…
Read more about Use SMS for Promotions and Holiday Trading Hours This ChristmasIn today’s fast-paced digital world, reaching your audience where they are, on their phones, is more important than ever. That’s where the touchSMS integration for HubSpot comes in. With this seamless connection, you can now send and receive SMS directly within HubSpot, giving your messaging strategy unmatched reach and efficiency. Why You Should Be Using…
Read more about Supercharge Your HubSpot CRM with SMS via touchSMSCase Study 2: Logistics Industry Driving Operational Efficiency: How a Transport Client Automated Dispatch and Enhanced Customer Communication Using Inbound SMS Workflows A national logistics provider specialising in last-mile and regional freight delivery faced growing operational strain as order volumes increased. Dispatch coordination relied heavily on manual phone calls and email chains. These created bottlenecks,…
Read more about Inbound SMS Workflows - Case Study 2Case Study 1: Healthcare Industry How Inbound SMS Workflow Helped Healthcare Clinics Streamline Patient Coordination and Enhance Engagement Overview A mid-sized healthcare network with eight suburban locations across New South Wales faced increasing pressure to manage high patient volumes while maintaining a personal, timely, and compliant standard of care. Traditional appointment systems, manual follow-ups, and…
Read more about Inbound SMS Workflows - Case Study 1As your business grows, so does the complexity of managing communications. That’s why we created Edgility - the enterprise-grade platform that extends all the power of touchSMS, custom-built to support multi-user structures, secure access, and global-scale SMS delivery. If you’re currently using touchSMS and looking to expand capability, or exploring messaging tools that support your…
Read more about Level Up: Discover Edgility for SMS SuccessWe’re excited about our touchSMS Referral Partner Program. It's a simple, high-reward way to partner with us. If you support clients with digital products, integrations, or messaging services, now you can easily add touchSMS and unlock ongoing revenue by referring your clients to our platform. How It Works Sign Up for Free There’s no cost,…
Read more about Boost Your Earnings with the touchSMS Referral Partner Program
