SMS for e-commerce
Want to send order updates and promos by SMS?
Your customers read a text in minutes, so put your order confirmations, shipping updates and flash sales where they'll actually be seen. Send from the touchSMS platform, or fire messages straight from your store with our API, Shopify and Zapier connections.
What it looks like for e-commerce
Real, plain-text messages your customers and team read in seconds. Personalise every send, collect replies, and let people respond right on the same number.
How teams in e-commerce use touchSMS
Online retailers use SMS to confirm orders, share shipping updates, recover abandoned carts and run flash sales that customers actually see. With texts read within minutes, order notifications and time-limited promotions reach shoppers far faster than email, lifting sales and cutting support enquiries.
Order confirmations
Fire an SMS the moment an order is placed with the order number and a summary. Shoppers get instant reassurance the purchase went through, which reduces duplicate orders and where-is-my-order tickets.
Shipping and delivery updates
Text customers when their parcel is dispatched, out for delivery or ready to collect. Real-time delivery notifications keep people informed and cut down on support messages chasing tracking.
Abandoned cart recovery
Send a friendly reminder to shoppers who left items behind, optionally with a discount code. Because texts get opened quickly, well-timed reminders bring buyers back before they lose interest.
Flash sales and VIP offers
Announce a 24-hour sale or early VIP access with a promo code and a clear STOP opt-out. Keywords let new subscribers join your list by texting a word to your number.
Everything you need to send
Bulk SMS
Send one message to a whole contact list in under a minute. Import a file, paste a list, or use saved groups: great for site-wide updates and campaigns.
SMS scheduling
Queue messages for a later date and time, or set them to recur weekly, monthly or yearly: perfect for reminders and repeating rosters.
Free replies
Let recipients reply from a shared reply pool. Responses land in your touchSMS web inbox and your email the moment they arrive, free of charge.
Reporting
Every message sent and received is logged with live delivery receipts, so all your communication stays measurable and traceable.
Virtual numbers
Send from a dedicated mobile number and let people text you back on the same one. Your virtual number becomes the identity recipients recognise instantly.
Keywords
Trigger automated replies when someone texts your number a keyword. Build lists, run promotions and set up reply-BUY / reply-STOP workflows.
API integrations
Simple REST APIs let your software send and receive SMS through ours. Have a developer? They'll wire it up fast. Don't? We'll custom-build the integration for you.
Zapier
Connect SMS to thousands of apps through Zapier: automate sends and replies across the tools you already run your business on.
SMS for e-commerce, answered
Can customers reply to my messages?
Yes, and inbound replies are free. Add a virtual number so replies to order and shipping texts land in one inbox. You pay 5c per SMS sent, with no contracts, setup or monthly fees.
Can I connect it to Shopify or my store?
Yes. Use our REST API, Zapier or existing integrations to send order confirmations and shipping updates straight from your store. Prepaid credits never expire, so seasonal spikes are no problem.
How do I stay compliant with opt-outs?
Opt-out and STOP handling is built in, so customers who reply STOP are removed automatically. Include a clear opt-out in promotional messages and only text people who have agreed to hear from you.
Start sending SMS for e-commerce today.
10 free credits · 5¢ per message · no contracts