It's the question we get asked more than any other, and since the ACMA's new Sender ID rules kicked in, it's more important than ever to get right. When you send an SMS from touchSMS, the "from" name your customer sees is called your Sender ID . In Australia, you've essentially got two choices: send…
Read more about Alpha Sender ID vs Virtual Number: Which Should Your Small Business Use?The 1 July deadline has come and gone, and if the questions hitting our support inbox are anything to go by, there's still plenty of confusion about what the new rules actually mean. Let's set the record straight. The ACMA's SMS Sender ID Register officially came into full effect on 1 July 2026 . It's…
Read more about The ACMA Sender ID Register Is Now Live: Clearing Up the ConfusionSend SMS from Splynx Using the touchSMS API We’re excited to announce that you can now send SMS from Splynx using the touchSMS API , allowing businesses to send notifications directly from the CRM. For internet service providers, managed service providers, and network operators who rely on Splynx to manage customers, billing, and network infrastructure,…
Read more about Send SMS from Splynx Using the touchSMS APIThe Christmas season is one of the busiest times of the year for businesses. Between managing increased demand, seasonal promotions, and changing trading hours, clear communication with customers is essential. That’s where SMS comes in. Unlike email or social posts that can get lost in crowded inboxes or feeds, SMS cuts through the noise. With…
Read more about Use SMS for Promotions and Holiday Trading Hours This ChristmasCase Study 2: Logistics Industry Driving Operational Efficiency: How a Transport Client Automated Dispatch and Enhanced Customer Communication Using Inbound SMS Workflows A national logistics provider specialising in last-mile and regional freight delivery faced growing operational strain as order volumes increased. Dispatch coordination relied heavily on manual phone calls and email chains. These created bottlenecks,…
Read more about Inbound SMS Workflows - Case Study 2Case Study 1: Healthcare Industry How Inbound SMS Workflow Helped Healthcare Clinics Streamline Patient Coordination and Enhance Engagement Overview A mid-sized healthcare network with eight suburban locations across New South Wales faced increasing pressure to manage high patient volumes while maintaining a personal, timely, and compliant standard of care. Traditional appointment systems, manual follow-ups, and…
Read more about Inbound SMS Workflows - Case Study 1We’re excited about our touchSMS Referral Partner Program. It's a simple, high-reward way to partner with us. If you support clients with digital products, integrations, or messaging services, now you can easily add touchSMS and unlock ongoing revenue by referring your clients to our platform. How It Works Sign Up for Free There’s no cost,…
Read more about Boost Your Earnings with the touchSMS Referral Partner ProgramAt touchSMS, we’re always looking for ways to help businesses communicate more effectively and responsibly. Our latest update to Opt-Out Lists gives you more control over how your recipients manage the messages they receive, ensuring the right messages reach the right people, at the right time. Smarter Opt-Outs for Better Communication Until now, when a…
Read more about New Opt-Out Lists: Smarter, Safer SMS CommunicationSeamless communication is key to success in any business - big or small. That’s why touchSMS expanded its powerful SMS capabilities into two of the most widely used Microsoft applications: Teams and Outlook. Whether you’re collaborating in real time or managing customer interactions, our integrations make SMS more accessible, efficient, and effective than ever before.…
Read more about Elevate Your Business Communication with touchSMS Microsoft IntegrationsIn today’s digital landscape, security is non-negotiable, and Two-Factor Authentication (2FA) plays a crucial role in protecting accounts and sensitive information. However, managing 2FA codes across teams can be challenging, especially when multiple staff members need access to shared accounts. That’s where Virtual Numbers with touchSMS come in, offering a secure, centralised, and efficient solution…
Read more about Secure & Streamline Your 2FA Codes with Virtual Numbers and touchSMS Integrations
