Establish your business mobile identity with a virtual mobile number.
Allow your customers to text in, call in or send in a pic! Enable automatic replies and set up automated keyword responses or forward inbound messages to an email or a mobile.
*prices exclude gst
SMS and MMS
Call Forward or VOICE*
Keyword and Auto Replies
Inbound Workflows
*No outbound calling or MMS functionality on Call Forward Virtual Numbers. *Prices exclude gst
*VOICE Virtual Numbers; enable SMS functionality on your VoIP mobile numbers. No MMS functionality. Currently only available to VoIPline Telecom customers.
What is a Virtual Number?
It’s a mobile number assigned to your account for sending and receiving SMS and includes either MMS, Call Forwarding or Voice Services.
Our shared number pool allows you to send SMS and receive replies (only); however, messages are sent from a different number each time.
For consistent communication, use a Virtual Number that lets you send and receive SMS, and MMS, or forward calls to any landline or mobile. They are ideal for 2-way and text-in campaigns, and Australian Virtual Numbers can be purchased on a month-to-month basis directly from your touchSMS account.
Option 1 – SMS/MMS
A virtual number that will allow you to send and receive SMS and MMS from a unique number. All inbound SMS and MMS is included in your one low virtual number monthly rental. You can add rules to include forward to email or mobile handset.
Option 2 – SMS/Call Forward
A great option for any business that doesn’t necessarily need MMS but would like to give their customers the option of SMS reply or voice call from the same number. Inbound calls are forwarded to any Australian landline or mobile number. You can change the destination number quickly and easily from your touchSMS account at any time. You can add rules to include forward to email or mobile handset.
Option 3 – SMS/VOICE
You now have the option of acquiring a mobile VoIP number from our partners and linking it to your touchSMS account. This will give you the full functionality of traditional voice calling with the convenience of SMS in a virtual environment from your touchSMS account. You can add rules to include forward to email or mobile handset.
Configure Inbound SMS Workflows with a Virtual Number
Streamline tasks, automate responses during certain hours, connect to third party software using webhooks and more.
How virtual numbers can help your business
Brand recognition
All your business SMS can be sent from the same number, making you more accessible to your customers and staff. All communications will appear in the same thread on the recipient’s phone.
Customers can initiate communications
With virtual numbers, your customers and staff can initiate the conversation by sending you an SMS or MMS. You can advertise your virtual number, allowing your customers and staff to reach you anytime via SMS.
Keyword Automation
You can set up multiple keywords with customised responses. Each time your customer ‘texts in’ a keyword the system will send your automated responses immediately.
Inbound MMS
Receive picture or multi-media messages from your customers or staff using your Virtual Number. Inbound MMS appear in the chat conversation thread in your touchSMS account.
Web Chat + Virtual Number Integration
Meet customers where they are.
Seamlessly bridge web conversations and SMS messaging.
Start conversations on your website and continue them via your virtual number for a unified customer experience.
Trial touchSMS with 10 credits on us!
Full Access Account. No contracts, set up or monthly fees.
How you can use your Virtual Number
Build your Database
Using your virtual number, allow your customers to opt-in to receive updates and special offers. Advertise your number in marketing collateral or online and watch your database grow.
SMS Marketing Campaigns
Send bulk, personalised SMS marketing campaigns. Encourage customers to text in a keyword, which can trigger an automated response.
Bulk Alerts & Notifications
Send updates, notifications and alerts using a single number that customers, staff or community can identify and trust.
Feedback & Surveys
Follow up with a survey to your customers and allow them to reply directly to your virtual number. Set up rules and auto-responses associated with inbound keywords.
Appointment Reminders
Keep track of appointment confirmations, rescheduling or cancellations and reduce no-shows by sending appointment and booking reminders.
