SMS for reservations
Need to keep customers and staff in the loop?
Confirm bookings, hold tables, share check-in details and alert staff to roster changes, all over SMS. Send from your booking system or the touchSMS platform, and let guests reply YES or NO on the same number.
What it looks like for reservations
Real, plain-text messages your customers and team read in seconds. Personalise every send, collect replies, and let people respond right on the same number.
How teams in reservations use touchSMS
Restaurants, hotels and venues use SMS to confirm bookings and cut no-shows without playing phone tag. From table confirmations and check-in details to waitlist alerts and staff roster changes, two-way texts reach guests in seconds and let them reply YES or NO on the same number.
Booking confirmations
Send an automated confirmation from your booking system the moment a table is reserved, and again as a same-day reminder. Guests reply YES to confirm or NO to release the table, freeing seats for walk-ins.
Table-ready alerts
Text waiting guests the instant their table is free, with the reservation number and a hold time. They can reply to confirm they are on the way, so you turn tables faster on busy nights.
Check-in and arrival details
Send hotel guests their check-in time, parking and arrival instructions by SMS ahead of their stay. A quick text saves front-desk calls and lets guests reply with any questions for free.
Staff roster changes
Alert floor and kitchen staff to a shift swap or a busy service by bulk SMS. Messages reach the whole team in seconds, and staff can reply to confirm they have seen the update.
Everything you need to send
Bulk SMS
Send one message to a whole contact list in under a minute. Import a file, paste a list, or use saved groups: great for site-wide updates and campaigns.
SMS scheduling
Queue messages for a later date and time, or set them to recur weekly, monthly or yearly: perfect for reminders and repeating rosters.
Free replies
Let recipients reply from a shared reply pool. Responses land in your touchSMS web inbox and your email the moment they arrive, free of charge.
Reporting
Every message sent and received is logged with live delivery receipts, so all your communication stays measurable and traceable.
Virtual numbers
Send from a dedicated mobile number and let people text you back on the same one. Your virtual number becomes the identity recipients recognise instantly.
Keywords
Trigger automated replies when someone texts your number a keyword. Build lists, run promotions and set up reply-BUY / reply-STOP workflows.
API integrations
Simple REST APIs let your software send and receive SMS through ours. Have a developer? They'll wire it up fast. Don't? We'll custom-build the integration for you.
Zapier
Connect SMS to thousands of apps through Zapier: automate sends and replies across the tools you already run your business on.
SMS for reservations, answered
Can guests reply YES or NO to confirm?
Yes. With a virtual number, guests reply on the same number and inbound replies are free. Confirmations and cancellations land in your inbox or feed straight back into your booking system via the API.
Can I send confirmations from my booking system?
Yes. Connect your booking software through our REST API or Zapier and confirmations, reminders and alerts send automatically. You can also send manually from the touchSMS platform whenever you need to.
How much does each message cost?
Messages are a flat 5c each, with free inbound replies and no contracts, setup or monthly fees. You buy prepaid credits that never expire, so quiet weeks never cost you anything.
Start sending SMS for reservations today.
10 free credits · 5¢ per message · no contracts