Connect touchSMS to your VoIP number
Send and receive SMS on your existing VoIP mobile number. We work with your VoIP provider to enable SMS via touchSMS.
Provision your VoIP service with touchSMS and consolidate messaging and calling on one number. Customers see one point of contact, and you get replies in your touchSMS inbox alongside every other conversation.
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About the SMS for VoIP integration
touchSMS + your VoIP provider
Provision your existing VoIP service with touchSMS and consolidate messaging and calling into a single point of contact. Customers see one number for calls and texts, and your team gets every reply back inside touchSMS alongside every other conversation.
Should I use my VoIP number to send SMS?
Using the same VoIP number for both calls and SMS creates a seamless and unified communication experience for your customers. It also reduces the number of business identities you have to maintain, which matters as SMS sender-ID compliance rules tighten across Australia and New Zealand.
Which VoIP providers integrate touchSMS?
VoIP numbers are typically programmable, so most VoIP providers can configure inbound and outbound SMS via touchSMS. If your provider is not listed in Direct Integrations, our team can usually enable a bespoke connection, get in touch with support and we will scope it with you.
SMS for VoIP + touchSMS, feature by feature
One number for calls and SMS
Take calls the way you always have, and pick up SMS to the same number inside touchSMS.
Works with most VoIP providers
VoIP numbers are typically programmable, so most providers can be configured for inbound and outbound SMS via touchSMS.
Same tools, more reach
Use every touchSMS feature (chat, templates, groups, scheduling) on the VoIP number your customers already know.
Where teams put it to work
Miss-call follow-up
Auto-text a booking link or callback offer to any number that rings and hangs up.
Support SMS
Answer support in whichever channel the customer prefers, from a single number.
After-hours cover
Auto-reply with hours and an SMS pick-up option when calls come in overnight.
Connect SMS for VoIP in minutes
The setup is quick: create your touchSMS account, grab an API key, and follow the prompts in the SMS for VoIP app. Most teams are sending inside a lunch break.
- 01Create a touchSMS account and add credits.
- 02Log in and open Integrations.
- 03Pick your VoIP provider from Direct Integrations.
- 04Follow the prompts to verify and activate your VoIP number.
SMS for VoIP integration, common questions
Does my current provider work?+
Most VoIP providers do. Check with support if yours is not listed and we can usually get it enabled.
Will inbound calls still work?+
Yes. Calls keep going to your VoIP provider, and SMS is routed to touchSMS. Customers see one number.
Ready to bring SMS into SMS for VoIP?
10 free credits · no card · cancel anytime