touchSMS
LEGAL

Privacy Policy

How touchSMS collects, uses, stores and protects personal information.

Privacy Policy : TouchSMS

This Privacy Policy is issued by OneTouch Enterprises (ABN: 63 408 285 446) of 5.16, 55 Miller Street Pyrmont, NSW Australia 2009 and applies to TouchSMS and its related entities.

1. Introduction

Protecting the privacy of those using our services is very important to TouchSMS. This Privacy Policy explains the types of personal information we collect, how we use it, who we share it with (including when information might be sent overseas), and your rights regarding the information we collect.

2. The Information that We Collect

We collect minimal personal information from clients and their contacts to enable them to use our services. This may include:

Client Information: Contact details (name, address, phone, email), payment information (credit card or bank details), and other relevant company details.

Customer Information: Contact details provided by our clients when sending message communications.

Correspondence: Personal information from interactions via our website, portal, email, or phone.

3. How We Use Your Personal Information

We use personal information to provide and improve our services, including:

  1. Providing access to our website or portal.
  2. Delivering our products and services.
  3. Training staff.
  4. Processing payments.
  5. Responding to correspondence and handling complaints.
  6. Verifying identity and preventing fraud.
  7. Analysing service usage to enhance performance.
  8. Complying with legal obligations.

If you do not provide the requested information, we will be unable to provide the products or services you seek. Your information is held for three (3) years from account deactivation.

4. Communication

touchSMS will, from time to time send you an SMS alert for opertaional reasons including;

  1. account verification
  2. low balance alerts
  3. payment verification
  4. product update(s)
  5. specifically tailored offers

You can opt out of any marketing offer by following the simple instructions within the message. You will receive an opt-out confirmation

5. Marketing

We may use your personal information for marketing purposes, including direct mail, telemarketing, email, SMS, and MMS. Your details are never shared with any third party for marketing purposes. You can opt-out of receiving marketing communications at any time by replying "STOP" or contacting TouchSMS support at support@touchsms.com.au or calling (AU) 1300 794 419.

6. Links to Third-Party Websites

TouchSMS websites may contain links to third-party websites. This Privacy Policy applies only to information collected by TouchSMS. We are not responsible for how third-party websites collect or use your personal information.

7. Cookies

We use cookies to improve website functionality and user experience. You can manage your cookie preferences through your browser settings. We use various analytics and advertising services, including Google Analytics, to understand and enhance our website's effectiveness.

8. Sharing Your Personal Information with Third Parties

We do not sell your personal information. However, we may share it with third parties in the following circumstances:

With your consent.

  1. To comply with legal obligations.
  2. To enforce our terms and conditions.
  3. To protect our rights and safety.
  4. With third-party service providers for business operations.
  5. With group companies and contractors.

9. Security of Your Personal Information

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, and disclosure. However, the security of information cannot be guaranteed 100% due to the nature of the internet.

10. Data Retention Policy

Your privacy and the security of your data is our priority. Data is stored as long as you continue to use our services, and for up to 3 years after account deletion. Customers can opt to request removal of their data at any time, or upon uninstallation of our application by making a request to support@touchsms.com.au

11. Data Archival/Removal policy

touchSMS provides all users the ability to delete their data by submitting a request to support@touchsms.com.au

12. Data Storage Policy

All data is transmitted over HTTPS, and any data stored is encrypted in transit and at rest using 256-bit encryption. Our application endpoints are TLS/SSL only.

 

13. Access to and Correction of Your Personal Information

You have the right to access and correct the personal information we hold about you. To make a request, please contact TouchSMS Privacy Officer at support@touchsms.com.au or call (AU) 1300 764 419.

14. Changes to our Privacy Policy

We may amend this Privacy Policy from time to time. Changes will take effect when published on our website. By continuing to use our services, you agree to the updated Privacy Policy.

15. Complaints or Questions

Contact TouchSMS support at support@touchsms.com.au or calling (AU) 1300 794 419.