Slack SMS integration
Set up the integration in minutes. Send and receive SMS directly from your Slack account.
Bring SMS to Slack and start messaging your customers and staff in real time. Confirm appointments, ask for reviews, offer promotions, the possibilities are endless.
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About the Slack integration
How to send SMS from Slack
Once the Slack SMS integration is connected, sending a text is as simple as typing a slash command into any Slack channel or direct message. Outbound SMS are logged in the same thread, and inbound replies route straight back to the same Slack conversation, so the whole team keeps context without leaving Slack.
touchSMS works in direct messages or channels
Nominate where outbound and inbound SMS are displayed in Slack. You can have them display privately to a user, or nominate a specific Slack channel so the wider team can see the conversation and pitch in when needed. This makes it equally useful for a solo sales rep and a shared support inbox.
Manage sender IDs for Slack
You have the flexibility to set your own sender ID for SMS from Slack. Use our shared reply pool, purchase a virtual number for your account, or, if you do not require replies, set your business name as the sender ID so recipients recognise you at a glance.
Have multiple Slack users?
With touchSMS you can set up one or many Slack users in your touchSMS account. Your staff can each have their own private SMS channel, or you can centralise an inbox channel for everyone to collaborate in. Permissions and reporting are handled from your touchSMS admin.
Slack + touchSMS, feature by feature
Direct messages or channels
Choose where outbound and inbound SMS appear. Keep them private to a user, or route the conversation into a specific Slack channel.
Bring your own sender ID
Use our shared reply pool, purchase a virtual number, or send from your business name when replies are not needed.
Multiple users, one account
Set up one or many Slack users under a single touchSMS account. Give each staff member a private SMS channel, or centralise an inbox everyone can collaborate in.
Where teams put it to work
Appointment confirmations
Send a same-day SMS from the channel that owns bookings and see replies land right back in Slack.
Customer support
Route inbound SMS to your support channel so the whole team can pitch in.
Field ops updates
Message drivers or technicians and keep a shared record of the exchange in the ops channel.
Connect Slack in minutes
The setup is quick: create your touchSMS account, grab an API key, and follow the prompts in the Slack app. Most teams are sending inside a lunch break.
- 01Create a touchSMS account.
- 02Sign up for Slack if you have not already.
- 03Log into touchSMS and add the Slack app. Set the channel your inbound and outbound SMS should appear in, or leave it private to each user.
Slack integration, common questions
Can I use my own number?+
Yes. Set your sender ID to your business name, use our shared reply pool, or attach a dedicated virtual number to your account.
Do replies come back to Slack?+
Yes. Inbound SMS is routed straight to the Slack user or channel you nominated at setup.
How many Slack users can I connect?+
As many as your team needs. Each user can have their own private SMS channel, or share a centralised inbox.
Ready to bring SMS into Slack?
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