SMS for retail
Need to stay in touch with your customers?
Fill the store and move stock with SMS. Alert customers to in-store promotions and sales, let them know an order or delivery has arrived, and send birthday and loyalty offers, all from the touchSMS platform or automated from your retail software.
What it looks like for retail
Real, plain-text messages your customers and team read in seconds. Personalise every send, collect replies, and let people respond right on the same number.
How teams in retail use touchSMS
Retailers use SMS to fill the store and move stock fast. From flash sales and new-stock drops to click-and-collect alerts and loyalty rewards, text messages reach shoppers in seconds and drive same-day visits, sent in bulk from the touchSMS platform or automated straight from your retail software.
Flash-sale campaigns
Blast your customer list with a limited-time offer, a discount code and a link. Schedule it to land before opening and watch redemptions climb, in-store and online, within the first few hours.
Click-and-collect alerts
Automate a pick-up SMS from your retail software the moment an order is ready, with the order number and collection times. Shoppers get in and out faster, and your counter stays clear.
New-stock drops
Text loyal customers the instant a sought-after line lands, so they beat the crowd. A short heads-up drives urgent visits and clears fresh stock before it hits the general floor.
Loyalty and birthday offers
Trigger a personalised reward from your CRM on a customer's birthday or after a spend milestone. Timely, tailored offers feel like a perk and keep regulars coming back.
Everything you need to send
Bulk SMS
Send one message to a whole contact list in under a minute. Import a file, paste a list, or use saved groups: great for site-wide updates and campaigns.
SMS scheduling
Queue messages for a later date and time, or set them to recur weekly, monthly or yearly: perfect for reminders and repeating rosters.
Free replies
Let recipients reply from a shared reply pool. Responses land in your touchSMS web inbox and your email the moment they arrive, free of charge.
Reporting
Every message sent and received is logged with live delivery receipts, so all your communication stays measurable and traceable.
Virtual numbers
Send from a dedicated mobile number and let people text you back on the same one. Your virtual number becomes the identity recipients recognise instantly.
Keywords
Trigger automated replies when someone texts your number a keyword. Build lists, run promotions and set up reply-BUY / reply-STOP workflows.
API integrations
Simple REST APIs let your software send and receive SMS through ours. Have a developer? They'll wire it up fast. Don't? We'll custom-build the integration for you.
Zapier
Connect SMS to thousands of apps through Zapier: automate sends and replies across the tools you already run your business on.
Slack
Send and receive SMS straight from a Slack channel, so your team can text customers and each other without leaving where they already work.
SMS for retail, answered
Can I automate messages from my retail software?
Yes. Connect your POS or e-commerce platform via our REST API or Zapier and pick-up alerts, receipts and loyalty offers send automatically. You can also send bulk promotions manually from the touchSMS platform.
Can customers reply to a promotion?
Yes, and inbound replies are free. Add a virtual number and shoppers can text back to ask about stock or claim an offer, with replies visible in your inbox or pushed to Slack.
How do I handle customers who want to opt out?
Opt-out handling is built in. Customers reply STOP to unsubscribe and are removed automatically, so your list stays compliant with Australian marketing rules without any manual work on your side.
Start sending SMS for retail today.
10 free credits · 5¢ per message · no contracts