SMS for Hospitality

Want to get your customers through your door?

SMS has become the most direct and reliable form of communication for businesses no matter which industry you are in. Using SMS in hospitality not only saves you time and money but almost ensures an immediate response. Unlike email which is 20%, SMS open rate is 99% with 98% being open within the first 3 minutes of being received.


Confirm reservations, send promotional messages and alert staff of rostering changes from your POS system or from the TouchSMS platform.


Speak to us about the possibility of integrating SMS into your current software.

David, confirming your dinner reservation this evening at OLO Restaurant and Dining at 7.30pm for 4 people. Please reply YES to confirm or NO to surrender your booking. 9999 9999
Melissa, your table for 2 at The Edge Restaurant is now ready. Your reservation number is 211. This will be held for you for the next 20 mins. Please reply YES to confirm or NO to surrender your table. The Edge 9999 9999
ALL YOU CAN EAT PIZZA for $20pp* at Bella Pizzeria Pyrmont this Sunday. Click on the link to reserve your table *Cons apply. Opt-out? Reply STOP

How you can use touchSMS

Confirm reservations, send promotional messages and alert staff of rostering changes from your POS system or from the touchSMS platform.

Bulk SMS

Send a single SMS to an entire contact list in less than a minute. Setup contacts in touchSMS for quick sending, import a file of number or copy and paste a list to send to. Perfect for sending promotions and updates on trading hours.

SMS Scheduling

Schedule promotional SMS to be sent at a later date/time. Create recurring SMS for birthdays etc eg. send message every week/month/year.

Free Replies

Send using our shared reply pool to allow your recipients to respond to your messages. Replies are stored in touchSMS web inbox and sent to you email as soon as they are received.


All messages – sent and received, are logged in touchSMS, to ensure all communication is measured and traceable with live delivery receipts.

Virtual Numbers

Send SMS to your recipients from a unique mobile number – have those recipients text in to you any time on the same number. A Virtual Number becomes your mobile identity so you recipients know it’s you the second they receive your message.


Keywords are great for running promotional campaigns, building contact lists and monitoring redemptions. When someone texts in to your Virtual Number with your unique keyword, they immediately receive an automated SMS you have setup. You can setup as many keywords as you like, which is great for building workflow scenarios – reply BOOK NOW for this or NO THANKS for that. See reports of exactly who text in to build your contact list.

API Integrations

touchSMS has a number of simple API’s that allow your software to communicate with ours. If you have a developer, they can use these to integrate SMS into your software – if you don’t, WE DO! Talk to us about how we custom build a solution for you.


Our Zapier integration allows you to seamlessly connect SMS into 1000’s of platforms. We’ve already connected touchSMS with Acuity Scheduling and Simply Book. Click here to discover how you can connect with 1000’s of applications using the touchSMS zap or contact us to help.

Test drive touchSMS with 10 credits on us!


SMS Services for your Business


    Our simple and easy to use online platform allows you to send messages directly from your browser NO downloads, simply sign up and start sending!


    Perfect for brands wanting a permanent SMS presence, send and receive SMS from the same number. Create inbound campaigns, add keywords with unique automated response and gather valuable customer feedback.


    Simple but powerful API’s allow for developers to integrate SMS within existing applications. Direct SMS integrations with platforms like MYOB, Xero, MailChimp, WooCommerce or through Zapier are quick, easy and ready to go.


    EmailSMS allows you to send SMS as quickly and easily as you send an email combining the familiarity of your email platform with the convenience of SMS.