SMS for hospitality
Want to get customers through your door?
Confirm bookings, tell a table it's ready, fill a quiet night with a well-timed offer, and let staff know about roster changes, all over SMS. Send from the touchSMS platform or straight from your POS and booking tools.
What it looks like for hospitality
Real, plain-text messages your customers and team read in seconds. Personalise every send, collect replies, and let people respond right on the same number.
How teams in hospitality use touchSMS
Restaurants, cafes, bars and venues use SMS to confirm bookings, cut no-shows, alert waiting tables and fill quiet nights with well-timed offers. Because texts are read within minutes, reservation reminders and last-minute promotions reach diners when it matters, keeping seats full.
Reservation confirmations
Text diners to confirm the date, time and party size, and ask them to reply YES. Confirming bookings the day before cuts no-shows and lets you release tables you would otherwise hold empty.
Table-ready alerts
Text guests when their table is ready instead of handing out buzzers. Walk-ins can wander nearby and come back the moment you message, which keeps the entrance clear on a busy night.
Fill quiet nights
Send a well-timed offer, like a midweek set menu or happy hour, to your regulars. A single bulk SMS can turn a slow Tuesday around, and STOP handling keeps the list clean.
Staff roster changes
Let floor and kitchen staff know about shift swaps or urgent cover needs in seconds. Inbound replies are free, so staff can confirm availability without a round of phone calls.
Everything you need to send
Bulk SMS
Send one message to a whole contact list in under a minute. Import a file, paste a list, or use saved groups: great for site-wide updates and campaigns.
SMS scheduling
Queue messages for a later date and time, or set them to recur weekly, monthly or yearly: perfect for reminders and repeating rosters.
Free replies
Let recipients reply from a shared reply pool. Responses land in your touchSMS web inbox and your email the moment they arrive, free of charge.
Reporting
Every message sent and received is logged with live delivery receipts, so all your communication stays measurable and traceable.
Virtual numbers
Send from a dedicated mobile number and let people text you back on the same one. Your virtual number becomes the identity recipients recognise instantly.
Keywords
Trigger automated replies when someone texts your number a keyword. Build lists, run promotions and set up reply-BUY / reply-STOP workflows.
API integrations
Simple REST APIs let your software send and receive SMS through ours. Have a developer? They'll wire it up fast. Don't? We'll custom-build the integration for you.
Zapier
Connect SMS to thousands of apps through Zapier: automate sends and replies across the tools you already run your business on.
SMS for hospitality, answered
Can diners reply to confirm bookings?
Yes, and inbound replies are free. Add a virtual number so booking confirmations and questions land in one inbox. You pay 5c per SMS sent, with no contracts, setup or monthly fees.
Can I send from my POS or booking system?
Yes. Connect touchSMS through our REST API, Zapier or existing integrations to send confirmations and table-ready alerts straight from your booking or POS tools. Prepaid credits never expire.
How do promotional opt-outs work?
STOP and opt-out handling is built in, so guests who reply STOP are removed automatically. Add a keyword so diners can join your list by texting a word, and only send offers to those who opt in.
Start sending SMS for hospitality today.
10 free credits · 5¢ per message · no contracts