Connect touchSMS to HubSpot
touchSMS has partnered with HubSpot to increase engagement with your customers.
Send SMS to contacts, lists and from workflows with touchSMS for HubSpot. Replies and inbound texts land back on the contact timeline, so every conversation stays in one place.
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About the HubSpot integration
touchSMS for HubSpot
The touchSMS HubSpot integration turns any contact record, list or workflow step into an SMS send. Replies and inbound messages log back onto the contact timeline as a native activity, so anyone in your team can see the full conversation history alongside emails, meetings and deals.
Why use SMS in HubSpot?
Email campaigns average around 20% open rates. SMS delivers at 99% with 90% of messages read within 3 minutes. Add SMS to your HubSpot playbooks and lift the response rate on the moments that matter, from lead follow-up to appointment reminders to renewal chases.
- Send SMS directly to contacts
- Add SMS communication to your workflows
- Send SMS in bulk to a targeted list
- Receive SMS replies to your messages in HubSpot
- Allow contacts to text in, not just reply to your SMS
- Receive MMS (virtual number required)
- All SMS activity logged in the contact as a timeline event
SMS vs Email in HubSpot
SMS has a standard delivery rate of 99% and 90% of delivered messages are read within 3 minutes. If a workflow needs the recipient to act now, SMS is the channel to reach for. Use email for depth, SMS for immediacy, and keep both in the same HubSpot workflow.
HubSpot + touchSMS, feature by feature
Send from contacts, lists or workflows
Fire off a one-off SMS to a contact, blast a targeted list, or drop a Send-SMS step into any workflow.
Two-way conversations
Receive replies inside HubSpot and let contacts text you first, not just reply to your SMS.
Timeline logging
Every SMS activity is logged as a timeline event on the contact, so anyone in your team can see the full history.
MMS ready
Send picture messaging with a virtual number attached to your touchSMS account.
Where teams put it to work
Lead nurture
Slot an SMS step into the top of your nurture workflow and lift response rates when email goes unread.
Appointment reminders
Trigger an SMS 24 hours before a booked meeting and cut no-shows.
Post-purchase upsell
Send a personalised SMS after a deal closes with a link to the next best offer.
Connect HubSpot in minutes
The setup is quick: create your touchSMS account, grab an API key, and follow the prompts in the HubSpot app. Most teams are sending inside a lunch break.
- 01Create a touchSMS account and add credits.
- 02Log in and open Integrations.
- 03Pick HubSpot from Direct Integrations.
- 04Connect with OAuth.
- 05Start sending SMS from HubSpot.
HubSpot integration, common questions
Which HubSpot plans work with touchSMS?+
The integration works with any plan that gives you access to workflows or contact records. Reach out if you are unsure whether your seat has the right permissions.
Do I need a virtual number?+
You only need a virtual number if you want to receive MMS or want customers to text you first. SMS replies work fine on our shared reply pool.
Where do SMS replies land?+
Inside the contact record, on the timeline, alongside the outbound message.
Ready to bring SMS into HubSpot?
10 free credits · no card · cancel anytime