Turn website visitors into SMS conversations
Add a chat button to your site. Visitors leave their name, mobile and question, and you reply by SMS, so the conversation carries on after they close the tab.
From your website to their phone
A visitor leaves their details
They open the chat button on your site and enter their name, mobile number and question. No account, no app, no waiting for an agent.
It lands in your inbox
The enquiry arrives in your touchSMS inbox like any other message, and the visitor can get an instant SMS from your virtual number to say you have it.
You reply by SMS
Answer from SMS Chat when it suits you. Your reply goes to their phone, so the conversation keeps going long after they close the tab.
Chat that doesn't end when they leave
Most website chat disappears the moment the visitor closes the tab. Web Chat ties every enquiry to a mobile number, so you can always get back to them.
Instant SMS reply
Send every visitor an automatic text from your virtual number the moment they submit, so they know you have their message.
Every enquiry in one inbox
Web Chat messages sit alongside your SMS conversations in SMS Chat, labelled so you can see where they came from.
Visitors become contacts
Each enquiry saves the visitor as a contact, or matches them to an existing one by mobile number.
Works with your tools
Enquiries flow through your existing integrations, like Microsoft Teams, Slack, HubSpot, ActiveCampaign and Power Automate, and your webhooks.
Match your brand
Set your colour, heading, welcome message and thank-you text, add a pop-up prompt above the button, and adjust its size and position.
One line of code
Paste a single script tag into your site header. Changes you make in touchSMS go live straight away, with no need to update your site.
International numbers
The mobile field picks the visitor's country automatically, with Australia and New Zealand at the top of the list.
Built-in spam limits
Repeat submissions from the same visitor are limited, so one person cannot flood your inbox.
Won't clash with your site
The widget keeps its own styles, so it looks the same on any website and doesn't affect your design.
Built for businesses that follow up
Retail & eCommerce
Answer product and delivery questions before the customer leaves, then follow up by text.
Health & clinics
Take booking questions on the site and confirm the appointment over SMS.
Trades & services
Capture quote requests with a mobile number attached, ready to text back or call.
Professional services
Collect enquiries after hours and reply first thing, straight to their phone.
Frequently asked questions
Is Web Chat live chat?
Not in the usual sense. Visitors leave their name, mobile and message, and you reply by SMS. There's no need for someone to sit and watch the chat window, and the visitor gets your reply on their phone even after they leave your site.
Do I need a virtual number?
To send the instant SMS reply and text visitors back, yes. Web Chat uses your virtual number so replies come from the same number every time and visitors can text you back.
How do I add it to my website?
In touchSMS, open Integrations and choose Webchat Widget. Set up your widget, then copy the script tag into your website's header, just before </head>. It works with WordPress and any site where you can edit the header.
What does it cost?
The widget itself has no extra fee. SMS you send, including the instant reply, are charged at your normal touchSMS rate, from 5c per SMS (ex GST), and you need a virtual number to reply.
Can I change how it looks later?
Yes. Update the colours and text in touchSMS and your site shows the changes straight away. You never need to paste the code again.
Where do replies come from?
From your virtual number. Replies from the visitor come back to your SMS Chat inbox, and to any integrations you've connected, like Microsoft Teams or Slack.
Add Web Chat to your site today
Create a free account, add a virtual number, and paste one line of code.