Mobile Technology Archives

12 July 2025 · SMS Integrations, Zapier SMS, Mobile Technology

Create an AI-Powered Workflow with Zapier, OpenAI & touchSMS

Today, customers expect quick, helpful responses - no matter how they reach you. With the rise of automation tools like Zapier , AI platforms like OpenAI , and powerful communication tools like touchSMS , you can now build a seamless AI-driven SMS support workflow that runs 24/7. Here’s how to do it. 🛠 What You'll…

21 June 2024 · Mobile Technology

The Future of AI and Machine Learning in SMS Marketing

Key Takeaways: Enhanced Personalisation: AI can enable even more precise personalisation of SMS messages based on individual customer data. Predictive Analytics: Machine learning will improve the predictive capabilities of marketing strategies, helping businesses anticipate customer needs. Automated Optimisation: AI can automate many aspects of SMS campaign management, from scheduling to content adaptation. As we look…

19 February 2024 · SMS Integrations, SMS for Healthcare, Mobile Technology

Transforming Healthcare Communication

The Power of SMS from Microsoft Teams In the fast-paced world of healthcare, effective communication is the backbone of providing quality patient care. As technology continues to advance and the presence of Microsoft Teams increases in the healthcare space, innovative solutions are crucial to streamline processes and enhance collaboration among healthcare professionals. One such solution…

18 April 2023 · SMS for Business, Mobile Marketing, SMS for E-Commerce, Mobile Technology

SMS for Customer Support: Why It’s Easy for Both You and Your Customers

Today’s digital world gives businesses and customers endless options for communication. Instead of using just traditional phone calls for customer service, your customers can easily reach you through social media, email, website chat, and text messaging. SMS customer support text messages are one of the best methods to communicate with your customers, bringing convenience and…

3 January 2022 · SMS for Business, Mobile Marketing, Mobile Technology

The Importance of SMS in Multi-Channel Marketing

Multi-channel marketing is becoming more popular in recent years to increase brand awareness and customer participation significantly. SMS (texting) is a powerful yet often overlooked channel for marketing campaigns. SMS messaging opens up new opportunities for engagement and conversions. If your business is running a multi-channel campaign, it is hard to overstate the importance of…

1 December 2021 · Mobile Technology, SMS for Business

Gather Feedback From SMS Surveys

SMS feedback surveys are an excellent way to collect data and discover how customers feel about your brand and products. Many companies use SMS surveys to fine-tune their marketing, sales, and customer service performance. However, it can be tricky to get quality feedback from customers. Surveys are only as good as the questions you ask,…

8 September 2021 · SMS for Business, Mobile Technology, SMS Integrations, SMS Solutions

touchSMS for Outlook

touchSMS continues to simplify SMS communication by launching additional direct integrations with Microsoft products. Sydney NSW: touchSMS, experts in the field of mobile communication and conversational marketing, today launched the second of several integrated SMS solutions for Microsoft products. touchSMS for Outlook Add-in will allow you to send SMS (text messages) directly from Outlook, without…

6 September 2021 · Mobile Technology, SMS for Business

Ways that SMS wins over Email

Any digital marketing strategy has a goal that aims to reach out to new and existing customers and provide them with information about exciting products and services. While email marketing remains the dominant form of outbound digital marketing, many companies turn to text messaging instead. So, what differences exist between SMS and email, and which…

26 August 2021 · Mobile Marketing, Mobile Technology, SMS for Business

Enhance Customer Experience With SMS Auto Replies Part 2

What Is An SMS Auto-Reply? Modern customers expect prompt and valuable replies, no matter what medium they use to contact you. Text messaging provides an excellent way to deliver instant communication in the form of a 24/7 auto-response to any customer queries. An SMS auto-reply system manages any incoming texts or messages from customers and…

4 August 2021 · Mobile Technology, SMS for Business

Send SMS Payment Reminders from MYOB

Contacting clients by phone can be difficult, awkward, costly and time-consuming, while communication via email is mostly either ignored, deleted or swallowed by SPAM filters. What other options are there? Only the most reliable and accepted medium of all - SMS. With both businesses and individuals struggling, the COVID-19 pandemic has further complicated the already…