Today’s digital world gives businesses and customers endless options for communication. Instead of using just traditional phone calls for customer service, your customers can easily reach you through social media, email, website chat, and text messaging. SMS customer support text messages...
Multi-channel marketing is becoming more popular in recent years to increase brand awareness and customer participation significantly. SMS (texting) is a powerful yet often overlooked channel for marketing campaigns. SMS messaging opens up new opportunities for engagement and conversions. If your...
SMS feedback surveys are an excellent way to collect data and discover how customers feel about your brand and products. Many companies use SMS surveys to fine-tune their marketing, sales, and customer service performance. However, it can be tricky to get...
touchSMS continues to simplify SMS communication by launching additional direct integrations with Microsoft products. Sydney NSW: touchSMS, experts in the field of mobile communication and conversational marketing, today launched the second of several integrated SMS solutions for Microsoft products. touchSMS for...
Any digital marketing strategy has a goal that aims to reach out to new and existing customers and provide them with information about exciting products and services. While email marketing remains the dominant form of outbound digital marketing, many companies...
What Is An SMS Auto-Reply? Modern customers expect prompt and valuable replies, no matter what medium they use to contact you. Text messaging provides an excellent way to deliver instant communication in the form of a 24/7 auto-response to any customer...
Contacting clients by phone can be difficult, awkward, costly and time-consuming, while communication via email is mostly either ignored, deleted or swallowed by SPAM filters. What other options are there? Only the most reliable and accepted medium of all -...
As technology continues to change the way companies interact with their customers, it’s crucial for business owners to keep up with current trends. SMS auto-replies are an easy way to interact with your clients and improve your customer experience. What Are...
Whether you’re a marketing professional or an entrepreneur, you know that your business exists in a fully connected world. To keep up with changing customer tastes, innovating marketing professionals and brands have turned to omnichannel marketing strategies to elevate the...
Conversational marketing has changed the communication game for many companies. Even the largest market players have seen the impact that a friendly, engaging brand voice can have on their audience. The resulting upticks in sales, online engagement, and positive reviews...