SMS for Healthcare

Recommended SMS Solutions for Health Care Providers.

SMS has become the most direct and reliable form of communication for businesses no matter which industry you are in. Using SMS for healthcare not only saves you time and money but almost ensures an immediate response. Unlike email which is 20%, SMS open rate is 99% with 98% being open within the first 3 minutes of being received.

Enable touchSMS integrations to send appointment reminders, patient alerts of important information or wait times and staff notifications, directly from Microsoft Outlook or Teams.

For an even more streamlined solution, talk to our team about integrating touchSMS into your patient database using our API.

Mr Thompson, this is a reminder of your upcoming appointment with Dr Davis on Thursday 23rd June, at 3.30pm. Please reply YES to confirm or NO and we will call to reschedule or call us on 9999 9999
Dear Stephanie, thank-you for choosing Clinic Labs. We value your feedback regarding your recent visit. Please complete this quick 2 minutes survey - Help us make your experience the best it can be.
Mrs Adams, your pathology results have arrived. Please contact us on 9999 9999 to schedule your appointment with Dr Francis as all results must be delivered in person.

touchSMS Integrations


Connect Slack to touchSMS. Send and receive SMS within your slack workspace and specify a channel.


touchSMS has launched a series of Microsoft integrations. Send and receive SMS from within Outlook, Excel and Teams.


touchSMS has partnered with HubSpot to increase engagement with your customers. Send SMS to Contacts, Lists and from Workflows with touchSMS.

Test drive touchSMS with 10 credits on us!


How you can use touchSMS

Send appointment reminders, prompt patients of important information and wait times through your patient database or from the touchSMS platform.

Bulk SMS

Send a single SMS to an entire contact list in less than a minute. Setup contacts in touchSMS for quick sending, import a file of number or copy and paste a list to send to. Great for sending information to patients about trading hours etc.

SMS Scheduling

Schedule promotional SMS to be sent at a later date/time. Create recurring SMS for appointments etc eg. send message every week/month/year.

Free Replies

Send using our shared reply pool to allow your recipients to respond to your messages. Replies are stored in touchSMS web inbox and sent to you email as soon as they are received.


All messages – sent and received, are logged in touchSMS, to ensure all communication is measured and traceable with live delivery receipts.

Virtual Numbers

Send SMS to your recipients from a unique mobile number – have those recipients text in to you any time on the same number. A Virtual Number becomes your mobile identity so you recipients know it’s you the second they receive your message.

API Integrations

touchSMS has a number of simple API’s that allow your software to communicate with ours. If you have a developer, they can use these to integrate SMS into your software – if you don’t, WE DO! Talk to us about how we custom build a solution for you.


Our Zapier integration allows you to seamlessly connect SMS into 1000’s of platforms. We’ve already connected touchSMS with Acuity Scheduling. Click here to discover how you can connect with 1000’s of applications using the touchSMS zap or contact us to help.