SMS for healthcare
Recommended SMS solutions for healthcare providers.
Cut no-shows and keep patients informed with appointment reminders, wait-time alerts, results notifications and staff messages. Send from Microsoft Outlook or Teams with our integrations, or wire touchSMS into your patient database with the API for a fully streamlined workflow.
What it looks like for healthcare
Real, plain-text messages your customers and team read in seconds. Personalise every send, collect replies, and let people respond right on the same number.
How teams in healthcare use touchSMS
Clinics, practices and allied health providers use SMS to cut no-shows, confirm appointments and keep patients informed. Because texts are read within minutes, appointment reminders, recalls and results notifications reach patients reliably, freeing reception staff from endless phone calls.
Appointment reminders
Send a scheduled reminder a day before each appointment with the date, time and practitioner, and ask patients to reply YES to confirm. Fewer no-shows means fuller books and less wasted clinician time.
Recalls and follow-ups
Remind patients when a check-up, vaccination or review is due. Recall texts bring people back for preventive care and keep chronic-condition patients on track with their care plans.
Results and next steps
Let patients know results have arrived and how to proceed, asking them to call and book in person where required. Sensitive details stay for the consult, not the message.
Staff and roster messages
Alert on-call staff to shift changes or send urgent notices to a whole team at once. Bulk SMS reaches everyone quickly when you need cover or want to co-ordinate a busy day.
Everything you need to send
Bulk SMS
Send one message to a whole contact list in under a minute. Import a file, paste a list, or use saved groups: great for site-wide updates and campaigns.
SMS scheduling
Queue messages for a later date and time, or set them to recur weekly, monthly or yearly: perfect for reminders and repeating rosters.
Free replies
Let recipients reply from a shared reply pool. Responses land in your touchSMS web inbox and your email the moment they arrive, free of charge.
Reporting
Every message sent and received is logged with live delivery receipts, so all your communication stays measurable and traceable.
Virtual numbers
Send from a dedicated mobile number and let people text you back on the same one. Your virtual number becomes the identity recipients recognise instantly.
API integrations
Simple REST APIs let your software send and receive SMS through ours. Have a developer? They'll wire it up fast. Don't? We'll custom-build the integration for you.
Zapier
Connect SMS to thousands of apps through Zapier: automate sends and replies across the tools you already run your business on.
SMS for healthcare, answered
Can patients reply to confirm or reschedule?
Yes, and every inbound reply is free. Patients can reply to confirm or ask to reschedule, and with a virtual number those replies land in one place. You pay 5c per SMS sent, with no monthly fees.
Can I send reminders from my patient system?
Yes. Connect touchSMS via our REST API, Zapier or integrations with Outlook and Teams to send reminders straight from your practice management software. Prepaid credits never expire.
How do we handle opt-outs and consent?
STOP and opt-out handling is built in, so patients who opt out are removed automatically. Send only to patients who have consented, and keep clinical detail out of the text, directing them to call for results.
Start sending SMS for healthcare today.
10 free credits · 5¢ per message · no contracts