Turn texts into real conversations
SMS Chat lets your whole team send and reply to customers, staff and leads from one shared business number, with every thread kept tidy in a single inbox.
We're an ACMA certified telco
touchSMS operates under Edgility, listed on ACMA's SMS Sender ID Register. Your messages send under your real business name, with better deliverability and full compliance.
A quick, easy way to send and reply to text messages and have two-way conversations, without ever exposing a personal mobile number.
SMS alerts and reminders are great, but conversations are even better. Conversational tools are the key to customer satisfaction, repurchase and retention, and SMS remains the most reliable and accepted way to reach people. SMS Chat takes it one step further by letting you manage those conversations efficiently.
Conversations appear as they would on your phone, with threads grouped by recipient and every message shown in order. SMS Chat is real-time, so inbound messages pop up in the thread the moment they arrive and you can keep the conversation going. You're notified of new messages in-app, and can turn on optional email alerts too.
Search by contact or number to pick up a thread, or start a new chat instantly. Save a recipient as a contact straight from the chat screen, and use dynamic Sender ID selection and pre-saved SMS templates to standardise your messages and save time.
Up and chatting in three steps
Pick your number
Send from your registered sender ID, or add a dedicated virtual number so customers can text you back.
Send & get replies
Compose with templates and dynamic Sender ID. Replies land straight in your shared SMS Chat inbox.
Reply as a team
Everyone sees the same threaded conversations and can jump in, so nothing slips through the cracks.
The benefits of two-way SMS
Marketing campaigns
Encourage customers to text a keyword, trigger an automated response and build your marketing database.
Bulk alerts & notifications
Send updates, notifications and alerts from a single number your customers and staff recognise and trust.
Feedback & surveys
Follow up with a survey and let customers reply directly. Set rules tied to inbound keywords.
Appointment reminders
Track confirmations, reschedules and cancellations, and reduce no-shows with two-way booking reminders.
Keyword auto-replies
Set up JOIN, STOP, BALANCE and custom keywords that respond instantly, day or night.
Shared team inbox
Your whole team works from the same threaded conversations, so replies are fast and consistent.
Everything in the SMS Chat inbox
Included in every account, at the same simple 5¢ price.
Start a conversation with 10 free credits.
no card required · full inbox access · no contracts