Web Chat

You worked hard to get your customers to your website.

 

So, let’s start the conversation there, then take it wherever they go.

Why settle for basic live chat? Go further with SMS.

How It Works

  1. Website visitor sends a message
    Visitors click on your branded Web Chat widget from your website to enter their name, mobile number and submit their enquiry.

  2. Receive the enquiry in touchSMS and its integrations
    You’ll be immediately notified of an incoming Web Chat enquiry in the touchSMS platform and its integrations, like Microsoft Teams, Outlook, HubSpot or Slack.

  3. Continue the conversation via SMS
    Set up automated workflows or respond live and directly via SMS. Customers receive your replies to their mobile, even after they have left your website.

Lead generation at it’s finest.

Unlike traditional live chat tools, touchSMS Web Chat takes an enquiry, makes it a conversation and brings it directly to your customer’s pocket.

Be an early adopter and get Web Chat FREE with a Virtual Number subscription.

Retail & eCommerce

Convert website browsers into buyers. Answer product questions in real time, then follow up via SMS if they leave the site.

Health & Clinics

Streamline appointment booking, reminders, or general enquiries without tying up phone lines or inboxes.

Trades & Services

Book jobs, quote quickly, and stay in touch with clients wherever they are.

Professional Services

Legal, financial, and consulting businesses can provide fast responses to potential clients while keeping a mobile-friendly trail of communication.

Why use Web Chat?

On average, a user spends just 54 seconds on a webpage, across multiple industries. This is why moving communication from the desktop to the handset is so important. Here are a few more reasons:

  • Instant engagement – Start the conversation while your brand is top of mind
  • SMS is king – They may leave your site, but never leave their phone.
  • Capture Leads – Customers must enter their mobile number to interact.
  • Multi-Platform Management – Manage conversations in our platform, from your email Inbox or any touchSMS integrations.

See for Yourself

touchSMS Web Chat isn’t just another chatbot or live chat tool.  It’s intended to help you drive sales, provide support, and create stronger relationships by making it almost too easy to communicate with you.

  • Built for businesses.
  • Direct carrier connections for faster, more reliable SMS delivery.
  • Works seamlessly with Microsoft Teams, Outlook & Slack.
  • Set up workflows to automate response functions

Trial Web Chat on touchSMS with 10 FREE credits!

Full access to platform | NO Contracts | NO Setup or monthly fees | Cancel Anytime

More Integrations

Slack

Connect Slack to touchSMS. Send and receive SMS within your slack workspace and specify a channel.

Maropost Commerce Cloud

Automatically send personalised order status notifications and abandoned cart alerts by SMS. Import your customers to your touchSMS account to make sending SMS marketing and promotions fast and effective.

Microsoft

touchSMS has launched a series of Microsoft integrations. Send and receive SMS from within Outlook, Excel and Teams.