SMS Alerts and reminders are great, but conversations are even better. Conversational tools are the key to customer satisfaction, repurchase, and retention. SMS continues to be the most reliable and accepted communications medium today. The new touchSMS Chat feature takes this one step further by allowing you to efficiently manage conversations.
Conversations appear as they would on your phone, with chat threads grouped by recipient. Each message thread will be chronologically displayed. touchSMS Chat is real-time, meaning inbound messages received will pop up instantly in your chat thread, so you can keep the conversation going.
You’ll be notified of new inbound messages in-app – you won’t miss a thing. Search by contact or number to locate and continue your message thread or start a whole new chat instantly. Use our enhanced message composition tools, like dynamic Sender ID selection and pre-saved SMS templates to standardise communication and save time.
Alert badges appear instantly in your chat screen to ensure you can respond in a timely manner.
Replies from your contacts appear instantly in your SMS Chat thread, so you never miss a beat.
Perfect for providing immediate concierge or support, SMS Chat allows you to streamline response based services.
Your chat thread ensures you stay in the loop of your conversation and speeds up your response time.