Privacy & Legal

Terms & Conditions

1. Definitions:
‘Account’ means the Customer’s subscription for the Service including the business and login information and Password by which the Customer receives the Service.
‘Charges’ means the amount payable by the Customer for the Service.
‘Messages’ means a short text message sent to a mobile phone using the Service.
‘Password’ means the combination of the Customer’s account details and a password that will be provided by touchSMS (One Touch Enterprises Pty Ltd) to the Customer after the Customer has accepted these Terms of Service.
‘Pricing Structure’ means the schedule, which identifies the Charges applicable for the Service or any part of the Service, as amended from time to time.
‘Terms of Service’ means the terms and conditions contained on these pages as amended from time to time including any attached schedules, the touchSMS (One Touch Enterprises Pty Ltd) copyright and disclaimer provisions and the Pricing Structure.
‘Service’ means the services outlined in clause 2.
‘Site’ means the website identified by the domain name including One Touch Enterprises Pty Ltd and/or touchSMS, the pre-determined SMS web site.
‘One Touch Enterprises Pty Ltd’  or ‘touchSMS’ means One Touch Enterprises Pty Ltd trading as touchSMS at 88-90Foveaux Street, Surry Hills Australia 2010 (ACN 162 530 010).
‘the Customer’ means the subscriber to the Service commencing upon accepting the terms of the service agreement.

 

2. The Service
2.1 The Service will, amongst other things, enable the Customer to send Messages to Australian and New Zealand mobile phone numbers on the GSM network via the touchSMS or One Touch Enterprises Pty Ltd platform on a non-transferable basis during the term of the agreement.
2.2 The touchSMS platform, for the purpose of providing the Service can be accessed via:
a) the One Touch Enterprises Pty Ltd Online SMS Platform; or
b) the touchSMS Online SMS Platform; or
c) the Customer’s desktop e-mail application; or
d) a FTP (file transfer protocol) process.

 

3. Customer obligations
3.1 The Customer must:
a) Complete the registration process, read and accept these Terms of Service, as amended and updated from time to time;
b) Correctly and accurately enter Customer business details as part of the registration process;
c) Abide by the Terms of Service and all applicable laws and not place One Touch    Enterprises Pty Ltd in breach of any laws;
d) Pay  One Touch Enterprises Pty Ltd all fees and charges incurred from use of the Service, and all applicable government taxes, duties, imposts or levies;
e) Provide One Touch Enterprises Pty Ltd with all information and co-operation required in relation to the Service;
f) Follow One Touch Enterprises Pty Ltd.’s instructions regarding the use of the Service;
g) Have prior written permission from One Touch Enterprises Pty Ltd to ‘on-sell’ the Service to other Customers, users or businesses.
3.2 The Customer acknowledges and accepts responsibility for the content of the Messages sent via the Service. The Customer warrants not to transmit any Message which includes any unlawful, harassing, libellous, abusive, threatening, harmful, obscene, ‘spam’, ‘junk mail’ or otherwise objectionable material of any kind, or any material that violates the rights of a third party, including but not limited to the intellectual property rights of that party. The Customer agrees that One Touch Enterprises Pty Ltd will not be liable or responsible for the content and nature of the Messages.
3.3 The Customer can only use the Service for legitimate business purposes to communicate with employees, existing business relationships and existing customers. When the Service is used for marketing and promotional purposes, the Customer must be able to present evidence of permission from the destination mobile phone holder to receive messages on their mobile phone.

 

4.One Touch Enterprises Pty Ltd.’s provision of the Service
4.1 One Touch Enterprises Pty Ltd or touchSMS is not responsible or liable for any part of the promotions, advertising or Messages between the Customer and any third party in connection with the Service.
4.2 One Touch Enterprises Pty Ltd and touchSMS reserves the right to modify or suspend the Service with reasonable notice to the Customer. The Customer acknowledges and accepts that One Touch Enterprises Pty Ltd will not be liable to the Customer or any third-party for any modification, suspension or discontinuance of the Service.

 

5. Privacy
5.1 The Customer must keep the Password and Account details confidential and assumes entire responsibility for any use of the Services or any other acts that occur under or in relation to the Customer’s Password or Account as a result of failure to keep Password and Account details secret. The Customer agrees to immediately notify One Touch Enterprises Pty Ltd of any disclosure or unauthorized use of Password or Account or any other breach of security.
5.2 One Touch Enterprises Pty Ltd collects information, including the personal information provided by the Customer to One Touch Enterprises Pty Ltd for purposes including:
a) to register the Customer for the Service and provide the Customer with the Service;
b) to provide a more customised service as part of the Service.
5.3 One Touch Enterprises Pty Ltd will not disclose Customer user information to anyone except in accordance with these Terms of Service, as authorised by the Customer or as required by law. One Touch Enterprises Pty Ltd may, however, disclose to third parties aggregate data, provided that no individual is identifiable in such data.

 

6. Payment
6.1 One Touch Enterprises Pty Ltd will prepare and issue, a GST compliant invoice for products and services at the end of each calendar month. This invoice will provide a detailed summary of charges for that particular month. This invoice is payable by the Customer within 14 days of the close of the previous billing month.
6.2 The Charges will be determined in accordance with the Pricing Structure as amended from time to time. One Touch Enterprises Pty Ltd will advise the Customer 30 days prior (in writing) of any changes to the pricing structure
6.3 If the Customer has not prepaid for the Service, the Customer acknowledges and accepts liability and agrees to pay all outstanding Charges incurred prior to the termination of the Customer’s Account. The termination of the Account will not release the Customer from any liability to pay outstanding Charges.

 

7. Refund Policy
7.1 touchSMS has a no-refund policy except for the following circumstances:
a) On determination that the registered user has suffered personal hardship including permanent incapacitation or death.
b) If the registered user has unintentionally purchased a credit bundle that is too large for their requirement, touchSMS will refund the difference between the original purchase and the amended package following cleared funds being received by touchSMS and the claim being raised within 48 Australian business hours of original purchase.

 

8. Changes to the Terms of Service
8.1 One Touch Enterprises Pty Ltd may change these Terms of Service and/or Pricing Structure at any time and will notify the Customer of the changes by posting the new Terms of Service and/or Pricing Structure on the Site
8.2 One Touch Enterprises Pty Ltd undertakes to advise the Customer in writing of any changes to these Terms of Service. Any changes other than message market rates must be mutually agreed upon by One Touch Enterprises Pty Ltd and the Customer

 

9. Termination
9.1 If either One Touch Enterprises Pty Ltd or the Customer have deemed to breach any part of these Terms and Conditions, either party may apply for termination of its Account after serving 30 days’ notice in writing to the respective party. The Customer acknowledges and accepts liability for paying all outstanding Charges due to One Touch Enterprises Pty Ltd under this agreement up to the date of Termination.
9.2 One Touch Enterprises Pty Ltd may terminate the Customer’s Account immediately if:
a) In One Touch Enterprises Pty Ltd.’s opinion the Customer has violated these Terms of Service

 

10. Copyright Notice
10.1 The One Touch Enterprises Pty Ltd and/or touchSMS platforms, the Site and its contents are subject to copyright under the laws of Australia and, through international treaties, other countries. The copyright is owned by One Touch Enterprises Pty Ltd. Third parties may own some of the content on the Site (such as their own company logo).
10.2 The Customer accepts that all contents of the Service are protected by copyright, trademarks, or other proprietary rights and laws. The Customer must not reproduce, transmit (including broadcast), adapt or otherwise exercise the copyright in the whole or any part of the Site for any other purpose except as expressly permitted by statute or with One Touch Enterprises Pty Ltd.’s written consent.

 

11. Disclaimers, Indemnities and Limitation of Liability
11.1 The use of the Service is at the Customer’s sole risk. The Service is provided on an “as is” and “as available” basis. One Touch Enterprises Pty Ltd or touchSMS does not warrant that the Service will meet the Customer’s requirements, nor that the Service will be uninterrupted, timely, secure, or error free; nor does One Touch Enterprises Pty Ltd warrant the results that may be obtained from the use of the Service.
11.2 One Touch Enterprises Pty Ltd will charge the Customer for use of the Service at the agreed rate per message per intended recipient, irrespective of whether the message is successfully delivered to, or received by, the intended recipient. Messages sent to a group will be treated as individual messages sent to each of the group’s members and charged accordingly.
11.3 Albeit that the Site may be accessed from countries and jurisdictions outside Australia, One Touch Enterprises Pty Ltd makes no representation that the content of the Site complies with the laws (including intellectual property laws) of any country or jurisdiction outside Australia.
11.4 One Touch Enterprises Pty Ltd will endeavour to use due care and skill in the storage and transmission of message content and will do so in accordance with its privacy and security procedures outlined in clause 5. However, due to the nature of the media and modes of communication used by the Service, and factors outside of reasonable control, One Touch Enterprises Pty Ltd does not guarantee that the Information will not be received or handled other than intended.
11.5 To the extent permitted by law, One Touch Enterprises Pty Ltd and its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the Information provided it is not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, One Touch Enterprises Pty Ltd.’s liability under these Terms of Service or otherwise in connection to provision of the Services is limited to the extent permitted by law.
11.6 The Customer releases and indemnifies One Touch Enterprises Pty Ltd, touchSMS its officers and employees from liability for any direct, indirect, incidental, special or consequential damages whatsoever, including but not limited to liability for any damages, resulting from unauthorized access by third parties to the data or Information and any claim or demand made by any third party due to or arising out of the Customer’s use of the Service, violation of the Terms of Service or violation of any rights of another, provided it is not caused by the negligence of One Touch Enterprises Pty Ltd or its officers or employees.
11.7 Any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within 6 months after such claim or cause of action arose or be forever barred.

 

12. General
12.1 The laws of the State of NSW, Australia, govern these Terms of Service. Both the Customer and One Touch Enterprises Pty Ltd submit to the non-exclusive jurisdiction of the Courts of NSW, Australia.
12.2 Except as otherwise expressly agreed, all notices from the Customer to One Touch Enterprises Pty Ltd must be sent by e-mail to One Touch Enterprises Pty Ltd through that part of the Site expressly designed for the purpose.
12.3 If any provision of these Terms of Service is found to be invalid by any court having competent jurisdiction, the invalidity of such a provision will not affect the validity of the remaining provisions of these Terms of Service.

 

13. Acceptance of Terms of Service
13.1 By acknowledging that the Customer has read and understands these Terms of Service and completing the registration process for the Service, the Customer is agreeing to be bound by these Terms of Service and that these Terms of Service contain the full and entire agreement covering the Customer’s use of the Service.

Terms of Use

The following are the terms and conditions for use of the One Touch Enterprises Pty Ltd SMS Messaging systems including touchSMS. You, as account holders and users, are subject to these terms and conditions, the One Touch Enterprises Pty Ltd Privacy Statement, disclaimers and notices (collectively known as “Terms of use”) issued by One Touch Enterprises Pty Ltd.

Use of or access to the One Touch Enterprises Pty Ltd messaging service constitutes the agreement to these terms of use.

 

Changes to or Termination of Accounts
One Touch Enterprises Pty Ltd may change any of these Terms of Use at any time by giving notice to the account holder. This notice may be by way of e-mail or a posting of the change on the One Touch Enterprises Pty Ltd website once a user is logged in to their account. Continued use of the One Touch Enterprises Pty Ltd account will amount to acceptance of these changes.

One Touch Enterprises Pty Ltd may terminate any account holder’s account if it believes any of these Terms of Use have been breached, or to protect One Touch Enterprises Pty Ltd property. Monies owing by the account holder will still be payable to One Touch Enterprises Pty Ltd.

 

Users Responsibilities 
Account holders and/or users must keep their personal registration information (name, billing details and contact data) accurate, complete and up to date. One Touch Enterprises Pty Ltd reserves the right to verify this information from time to time and to terminate without notice any accounts found in non-compliance with this requirement.

Account holder information may be accessed in accordance with the One Touch Enterprises Pty Ltd Privacy Principles.

Use of One Touch Enterprises Pty Ltd.’s messaging systems is the account holder’s responsibility and totally at the account holder’s own risk.
One Touch Enterprises Pty Ltd (including its employees and contractors) will not be liable for any loss or damage caused to the account holder, user or anyone else as a result of using the One Touch Enterprises Pty Ltd service. This includes but is not limited to loss or damage caused by loss or delay of message content or any loss caused by the negligence of One Touch Enterprises Pty Ltd, its employees or contractors.

Account holders and users will be totally responsible for costs incurred from the use of their account, including costs incurred by others entrusted with the account holder’s username and password.

Therefore account holders and users must accept responsibility for all aspects of their One Touch Enterprises Pty Ltd account, including the actions of all persons in possession of the account holders username and password.

The account holder or user indemnifies One Touch Enterprises Pty Ltd from all costs, liabilities, suits, actions or claims arising or in any other way connected with One Touch Enterprises Pty Ltd from the account holder’s or user’s use of their One Touch Enterprises Pty Ltd account, or any other person using the account holder’s username and password.

The account holder and user agree’s not to transmit any material which violates State or Federal law, instructions, regulations or guidelines issued by regulatory authorities, relevant licenses and other codes of practice or transmit any material which is in contravention to any privacy or copyright rules or any other proprietary interest.

The account holder and/or user agrees not to harass, stalk, abuse or threaten any other person through the use of One Touch Enterprises Pty Ltd messaging.

The account holder agrees to be aware and abide by State and National regulation and law regarding the use of SMS as an advertising and communication media. The account holder, as a message originator, agrees to comply with:

In Australia;

In New Zealand;

Further information on the SPAM ACT practical guide for business and the ACIF Industry code for SMS is outlined in the “SMS Guideline for commercial message originators” below.

The account holder and/or user agrees not to interfere with the operation of the One Touch Enterprises Pty Ltd messaging system.

One Touch Enterprises Pty Ltd directors maintain the right to inspect message content and take appropriate action on receiving complaints relating to message content via the One Touch Enterprises Pty Ltd service. We take the abuse of people’s privacy rights seriously. One Touch Enterprises Pty Ltd contacts all account holders by e-mail or phone for any matter relating to unsolicited, abusive, deceptive or misleading messaging that has been conducted through the One Touch Enterprises Pty Ltd service. Appropriate action may constitute the suspension or cancellation of an account pending an investigation into any alleged abuse or misuse of the One Touch Enterprises Pty Ltd service for inappropriate or illegal use.

The account holder and/or user agrees that all the contents of the One Touch Enterprises Pty Ltd Messaging service, including websites, pages, logos, hardware and promotional materials are protected by copyrights and trademarks and remain the property of One Touch Enterprises Pty Ltd and may not be copied for any reason.

 

 

SMS Guidelines for commercial message originators

1. The SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. One Touch Enterprises Pty Ltd account holders agree to comply with the SPAM ACT or THE UNSOLICITED ELECTRONIC MESSAGES ACT. Further, One Touch Enterprises Pty Ltd account holders agree to follow the information guide produced by the ACMA Avoid sending spam or The Unsolicited Electronic Messages Act 2007 which state;

The three key steps you should follow are:

A. Consent
Only send commercial electronic messages with the addressee’s consent – either express or inferred consent.

B. Identify
Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message.

C. Unsubscribe
Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly.

2. One Touch Enterprises Pty Ltd account holders agree to comply with ACIF Industry Guidelines for sending SMS.

This guideline states:
a) Recognised Identifier – Message originators (the One Touch Enterprises Pty Ltd Account Holder) should include a Recognised Identifier in all their Marketing Messages. The Recognised Identifier should be in a form that reasonably enables a Recipient to identify or directly contact the Message Originator (the One Touch Enterprises Pty Ltd account holder).

b) Prohibition of Marketing Messages – Message originators should not send Marketing Messages to Recipients via SMS unless:
The Recipient has requested the Marketing Messages
ii.    The Recipient has provided the Message Originator with prior consent to send such Marketing Messages, or
iii.   The message Originator complies with the provisions of Clause 2.1 (a) or Clause 2.1(c) of the National Privacy Principles, as contained in Schedule 3 of the Privacy Act 1998

c) Recipients Rights to Opt Out – One Touch Enterprises Pty Ltd account holders sending marketing messages should implement appropriate means of allowing the recipient to notify the message originator not to send further Marketing Messages. The means should be:
i.     Easy to use by the Recipients
ii.    Minimise any inconvenience
iii.   Be provided at a low cost to the recipient

d) Compliance with Opt-out Notices – The message originator should comply as soon as practicable with any notice it receives under clause c) above and not send further Marketing Messages unless and until the Recipient requests or consents to receiving further marketing messages.

Privacy Policy

1. Introduction

The privacy of those using our products is critically important to touchSMS and we have implemented policies and procedures to ensure this protection.

This Privacy Policy explains what kinds of personal information we collect from you when you use our services, how we use your personal information, who we might share information with and your rights in relation to the information we collect, including how you can find out about what personal information we hold about you and how you can complain about our use of your information.

 

2. The Information We Collect

We explain the different types of personal information that we may collect or hold in relation to you, depending on whether you are a client, or a customer or other contact of one of our clients:

  • If you are a user from one of our client groups, we store your contact information (name, postal address, telephone, fax number, and email address) when you enter that information online either through our website or client portal.
  • If you are a client that has chosen to pay for our services by credit card or direct debit, then we collect your credit card or bank account details when you provide these for payment purposes (please note that your credit card information is stored with the National Australia Bank);
  • If one of our clients has sent you a message communication using our services, or you have responded to a message communication from one of our clients, then our client will have provided us with your contact details, which may include your mobile number.
  • We may also store Personal Information that our clients have collected from other contacts and uploaded to our online portal.
  • If you contact us through our website, online portal, or by email, post or telephone, we will retain your Personal Information that you provide to us, together with the content of our mutual correspondence, including any emails you send to us.
  • If you have requested a trial of our services, our sales team will collect contact information (name, address, telephone number, email address) from you over the telephone or via our website or by email.

 

3. How we use your Personal Information

We use Personal Information to provide quality messaging services to our clients. We may use your Personal Information in some or all of the following ways:

  • to provide you with access to our website or online portal;
  • to provide our products and services to you, including as a recipient or end user of our messaging services;
  • to process payments and carry out business administration in relation to your client account;
  • to respond to any correspondence from you, including handling any complaints or support requests from you;
  • to verify your identity and for the process of detecting, investigating and preventing fraud;
  • to analyse your use of our various services (including product usage, system and log files) to improve the performance and development of our messaging products; and
  • to comply with any law, rule, legal decision or regulation that we are obliged to comply with.

 

4. Marketing

We may use your Personal Information so that we, our wholly-owned subsidiaries, agents and contractors can provide you with information about products, services or request your feedback for promotional purposes.

You always have the right to opt-out of receiving such information. If you do not wish to receive information from us relating to products, services, promotions and features, please contact touchSMS’s Support team at support@touchsms.com.au or call +61 2 9518 5955

 

5. Links to Third Party Websites

touchSMS websites may contain links to third party websites. If you visit a third party website, then you should read the privacy policy of that third party site to understand how they collect and use your Personal Information. This Privacy Policy applies solely to the Personal Information collected directly by touchSMS. We are not responsible for how any third party website collects or uses your Personal Data.

 

6. Cookies

A cookie is a small data file placed on your computer containing standard internet log and visitor behaviour information, but not any information that could personally identify you.

For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

We use cookies in the following ways:

  • We use Google Analytics, Bing ads, Google AdWords Conversion tracker, and other services that place cookies on a browser across the website to help us analyse website visitor behaviour and to increase the website’s effectiveness for our visitors. These cookies are set and read by the third party vendors, such as Google.
  • We use a session cookie to remember your login to the touchSMS website or online portal to improve usability.
  • We use Google and Bing Webmasters, data from Google Analytics Demographics, Interest Reporting and third party audience data to help us understand how people find and use our site. This statistical data is used to provide better services and more relevant content to our users based on demographic and interest data.
  • We and our third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to:
    • Inform, optimise, and serve ads based on your past visits to our website; and
    • Find out how ad impressions, ad services, and your interactions with these ad impressions and ad services are related to visits to our site.

You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. You can prevent your data from being collected by installing the Google Analytics Opt Out add-on.

touchSMS does not share, sell or rent this information in any way.

 

7. Sharing your Personal Information with Third Parties

touchSMS does not sell your Personal Information to third parties. However, your Personal Information may be shared with third parties in the following circumstances:

  • If you have consented to us sharing your Personal Information with a third party (for example, via an opt-in) including where you have added or connected an integration with a third party through our platform, or where you give access to your touchSMS account through an API.
  • Where we are under a duty to disclose or share your Personal Information to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or to protect the rights, property, or safety of our clients, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
  • Where touchSMS is of the belief that the user has breached its obligations pursuant to our Terms and Conditions and/or has breached its privacy obligations.
  • Where all or a portion of touchSMS’s assets are sold or transferred to another company through a sale or liquidation of its assets.

 

8. Security of Your Personal Information

touchSMS takes all reasonable steps to protect your Personal Information from misuse, interference, loss and from unauthorised access, modification and disclosure. touchSMS’s websites and internal information management systems are designed with the aim of preventing Personal Information from being disclosed by any unauthorised means. However, you should note that the inherent nature of the Internet is such that the security of information cannot be guaranteed 100%.

 

9. Changes to our Privacy Policy

By providing touchSMS with your Personal Information and using the services provided, you consent to the collection, use and sharing of your Personal Information in the manner described in this Privacy Policy. We may amend this Privacy Policy from time to time. We encourage you to check our Privacy Policy regularly as any changes will take effect when they are made or published on our website, as by continuing to use our services, you will be agreeing to the changes we have made to our Privacy Policy.

 

10. Complaints or Questions

If you would like to access or correct your information, make a complaint or request please contact our Privacy Officer at:

Privacy Officer
touchSMS
5.16, 55 Miller Street
Pyrmont NSW 2009
Email: support@touchsms.com.au

You always have the right to lodge a complaint with the Office of the Australian Information Commissioner. You can find contact details here: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.

This Privacy Policy was last updated in September 2020.