SMS for E-Commerce

Want to send order status updates or promotions via SMS?

SMS has become the most direct and reliable form of communication for businesses no matter which industry you are in. Using SMS for e-commerce not only saves you time and money but almost ensures an immediate response. Unlike email which is 20%, SMS open rate is 99% with 98% being open within the first 3 minutes of being received.


Confirm orders, alert customers of upcoming or flash sales and send purchase updates from your e-commerce store or from the TouchSMS platform.


Speak to us about the possibility of integrating SMS into your current software.

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touchSMS tools you can use

Confirm orders, alert customers of upcoming or flash sales and send purchase updates from your e-commerce store or from the touchSMS platform.

Bulk SMS

Send a single SMS to an entire contact list in less than a minute. Setup contacts in touchSMS for quick sending, import a file of number or copy and paste a list to send to. Perfect for promotions or trading updates.

SMS Scheduling

Schedule promotional SMS to be sent at a later date/time. Create recurring SMS for birthdays etc eg. send message every week/month/year.

Free Replies

Send using our shared reply pool to allow your recipients to respond to your messages. Replies are stored in touchSMS web inbox and sent to you email as soon as they are received.


All messages – sent and received, are logged in touchSMS, to ensure all communication is measured and traceable with live delivery receipts.

Virtual Numbers

Send SMS to your recipients from a unique mobile number – have those recipients text in to you any time on the same number. A Virtual Number becomes your mobile identity so you recipients know it’s you the second they receive your message.


Keywords are great for running promotional campaigns, building contact lists and monitoring redemption's. When a customer texts your Virtual Number with your unique keyword, they immediately receive an automated SMS you have setup. You can setup multiple keywords, great for building workflows – reply BUY for this or NO THANKS for that.

API Integrations

touchSMS has a number of simple API’s that allow your software to communicate with ours. If you have a developer, they can use these to integrate SMS into your software – if you don’t, WE DO! Talk to us about how we custom build a solution for you.

Neto Integration

For those using Neto, we’ve developed a direct integration, allowing you to send SMS for order statuses. Click here to learn more.


Our Zapier integration allows you to seamlessly connect SMS into 1000’s of platforms. We’ve already connected touchSMS with Shopify and Paypal. Click here to discover how you can connect with 1000’s of applications using the touchSMS zap or contact us to help.

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SMS Services for your Business


    Our simple and easy to use online platform allows you to send messages directly from your browser NO downloads, simply sign up and start sending!


    Perfect for brands wanting a permanent SMS presence, send and receive SMS from the same number. Create inbound campaigns, add keywords with unique automated response and gather valuable customer feedback.


    Simple but powerful API’s allow for developers to integrate SMS within existing applications. Direct SMS integrations with platforms like MYOB, Xero, MailChimp, WooCommerce or through Zapier are quick, easy and ready to go.


    EmailSMS allows you to send SMS as quickly and easily as you send an email combining the familiarity of your email platform with the convenience of SMS.