Microsoft Teams

emu.chat  ·  by touchSMS

Text your customers from inside Microsoft Teams.

Shared SMS inboxes pinned to the Teams channels your team already lives in. Assign, hand off and reply together, with AI drafts, your Azure AD directory synced in, and Microsoft SSO so nobody needs another password.

Australian-built, ACMA-certified, data in Sydney. From $10/user/month with 100 SMS per user included.

Start your 14-day free trial   Book a demo

14 days  ·  25 SMS credits  ·  AU virtual number to test with  ·  no credit card

Just need to fire off alerts or 2FA codes on your own? touchSMS for Teams is our pay-as-you-go option, no subscription.

emu.chat shared SMS inbox running inside Microsoft Teams

Why text from inside Teams?

Your team is already in Teams. So why jump between apps to text your customers?

Pin a shared inbox to any chat, channel or team and the conversation lives where the work does. Inbound messages land in context, replies happen in the thread, and every message, sent and received, stays in one history your whole team can see. No tab switching. No conversation trapped in one person's phone. No “did anyone get back to them?”

Which one do you need?

Nearly everyone wants the first one. The second exists for a specific, narrower job, and both are built and supported right here in Australia.

Australian-built & supported

ACMA certified telco
Data stays in Australia
Sydney-based support
Direct Local Routes
Most teams start here
emu.chat

emu.chat

For any team where more than one person needs to see the conversation. Sales desks, support queues, bookings, dispatch, accounts. If a customer texts back and the wrong person is on leave, this is the one you want.

  • Shared inboxes: assign, hand off, internal notes, archive
  • AI in every thread: summarise, draft, shorten, rewrite
  • Directory synced in: Azure AD / Entra ID and Outlook contacts
  • Microsoft SSO: sign in with your existing 365 account
  • AU virtual number included, or port your existing 04xx mobile
  • Pin inboxes to channels, or skip Teams and use the web app
  • Compliance built in: Spam Act, DNCR, auto opt-outs, audit log

From $10*/user/month  ·  100 SMS per user included, pooled  ·  virtual number included  ·  min. 3 users

Start 14-day free trial   Book a demo

25 SMS credits & a test number included. No credit card.

For a narrower job

touchSMS for Teams

Pay-as-you-go SMS in Teams, no seat subscription. Built for one-way and one-person sending: alerts, notifications, 2FA and verification codes, reminders, or a single user who just needs to fire off the occasional text. You'll need a virtual number to send and receive, at $15*/month on top of your credits.

Good to know

  • Send & receive SMS/MMS from Teams
  • Scheduling & templates
  • Fully self-serve, no contract
  • No shared inbox, assignment or handoff
  • No AI, SSO or directory sync
  • Virtual number required: $15*/month, on top of credits

Pre-paid credits from 5c*/SMS  ·  no seat subscription  ·  virtual number required, $15*/month

Growing past one sender? You can move to emu.chat later and keep your number.

emu.chat

What you get

Everything a customer-facing team needs to text. Nothing they don't.

One plan, everything unlocked. Built by the same Australian team behind touchSMS, on the same carrier-grade infrastructure, with the shared-inbox layer a real team actually needs.

 One number, many texters

Assignment and handoff, internal notes, archive when you're done. Everyone sees who's on what.

 AI in every conversation

Summarise long threads in one click. Draft a reply from history. Shorten or rewrite with a custom instruction.

 Your whole team, synced in

Azure AD / Entra ID and Outlook contacts pulled in automatically, so names and mobiles are there before you text.

 Pin inboxes to channels

Pin any shared inbox to a Teams chat, channel or team. Or skip Teams entirely and use the web app, with the same data.

 Microsoft SSO included

Sign in with existing Microsoft 365 accounts. No new passwords, no extra logins.

 Compliance handled

Spam Act and DNCR rules built in. STOP and opt-outs auto-honoured. Full audit log per number, per send.

 Numbers included

1x AU virtual number per 3 seats. 100 SMS per user/month, pooled across your org. Or port your existing 04xx mobile.

 Built in Australia

AWS Sydney. Direct local carrier routes. Sydney-based support on a real phone number.

Still deciding?

The short version: if more than one person ever needs to see a reply, you want emu.chat.

emu.chat touchSMS for Teams
Best for Teams who reply to customers Alerts, 2FA codes, solo senders
Shared inbox, assign & handoff —
AI drafts & summaries —
Microsoft SSO & directory sync —
Native Teams notifications —
Virtual number Included, 1 per 3 seats Required, $15*/month
Typical monthly cost $10*/user, number & 100 SMS/user in $15*/month number + 5c*/SMS
Setup Quick onboard + SSO Manual app + bot install
RCS Coming soon —
emu.chat
touchSMS for Teams
Best for
Teams who reply to customers
Alerts, 2FA codes, solo senders
Shared inbox, assign & handoff
—
AI drafts & summaries
—
Microsoft SSO & directory sync
—
Native Teams notifications
—
Virtual number
Included, 1 per 3 seats
Required, $15*/month
Typical monthly cost
$10*/user, number & 100 SMS/user included
$15*/month number + 5c*/SMS
Setup
Quick onboard + SSO
Manual app + bot install

Both products are built and supported in Australia by the same team. *Prices ex GST. One standard SMS contains max 160 GSM basic characters. SMS beyond your included pool billed per message.

The bits people always ask

Short answers to the questions that come up before every rollout.

Do we need a Microsoft Teams licence?

No. emu.chat ships as both a Teams app and a standalone web app, use whichever your team prefers. Microsoft SSO is included either way, so people sign in with their existing 365 account.

Can we keep our existing business number?

Yep, as long as it's an Australian mobile. We port 04xx mobiles in 5 to 15 business days with no service interruption. We don't support 13, 1300 or 1800 service numbers yet.

What about the Spam Act and opt-outs?

Built in. We're a registered Australian telco, fully ACMA compliant. Every send checks the recipient against your DNC list and global suppression. STOP, UNSUBSCRIBE, OPT OUT and Aussie variants are auto-honoured, with a full audit log per number, per send.

Is this just for sales? Or support?

Both. Most customers run a sales inbox and a support inbox on separate numbers with different routing rules. You can also set per-team office hours and out-of-hours auto-replies.

Where does our data live?

AU customer data is stored in AWS Sydney (ap-southeast-2) and never leaves the country. Direct carrier connections in Australia, plus tier-1 routes for international SMS at carrier cost.

What if we start on touchSMS and outgrow it?

Move across whenever you like and keep your number. Same company, same infrastructure, same Sydney support team. You're just adding the shared-inbox layer on top. Your number fee folds into the seat price, since emu.chat includes one virtual number per 3 seats.

Bigger rollout? For teams sending tens of thousands of messages a month, or running multiple brands on different sender IDs, we offer volume pricing, SAML SSO, SCIM provisioning, an audit log API, a security documentation pack and a dedicated AU customer success manager. Talk to us →

Start texting from where you already work.

14 days free. 25 SMS credits and an Australian virtual number to test sending and receiving with your team. Microsoft SSO included. No credit card.

Only need one-way alerts or 2FA codes? Try touchSMS for Teams instead.