SMS feedback surveys are an excellent way to collect data and discover how customers feel about your brand and products. Many companies use SMS surveys to fine-tune their marketing, sales, and customer service performance. However, it can be tricky to get quality feedback from customers. Surveys are only as good as the questions you ask,…
Read more about Gather Feedback From SMS SurveysSending SMS text messages to your customers has never been easier. touchSMS is an online SMS communications platform that makes communicating with them easy, efficient, and effective. Partnering with Maropost, we have developed a smart way of integrating SMS into your Maropost Commerce Store. The touchSMS Add-on is a great way to reach your customers…
Read more about touchSMS + Maropost Commerce SMS FeaturestouchSMS continues to simplify SMS communication by launching additional direct integrations with Microsoft products. Sydney NSW: touchSMS, experts in the field of mobile communication and conversational marketing, today launched the second of several integrated SMS solutions for Microsoft products. touchSMS for Outlook Add-in will allow you to send SMS (text messages) directly from Outlook, without…
Read more about touchSMS for OutlookAny digital marketing strategy has a goal that aims to reach out to new and existing customers and provide them with information about exciting products and services. While email marketing remains the dominant form of outbound digital marketing, many companies turn to text messaging instead. So, what differences exist between SMS and email, and which…
Read more about Ways that SMS wins over EmailWhat Is An SMS Auto-Reply? Modern customers expect prompt and valuable replies, no matter what medium they use to contact you. Text messaging provides an excellent way to deliver instant communication in the form of a 24/7 auto-response to any customer queries. An SMS auto-reply system manages any incoming texts or messages from customers and…
Read more about Enhance Customer Experience With SMS Auto Replies Part 2The ways that customers interact with brands constantly change, and your business needs to adapt. Years ago, customers had very few ways to interact with a company and would have to wait days for a response to a query. Modern customers have come to expect instant communication as a given. Failing to do so makes…
Read more about How to benefit from conversational marketing Part 2Contacting clients by phone can be difficult, awkward, costly and time-consuming, while communication via email is mostly either ignored, deleted or swallowed by SPAM filters. What other options are there? Only the most reliable and accepted medium of all - SMS. With both businesses and individuals struggling, the COVID-19 pandemic has further complicated the already…
Read more about Send SMS Payment Reminders from MYOBAs technology continues to change the way companies interact with their customers, it’s crucial for business owners to keep up with current trends. SMS auto-replies are an easy way to interact with your clients and improve your customer experience. What Are SMS Auto-Replies? SMS auto-replies are automated text responses that a business sends out after…
Read more about Enhance Customer Experience with SMS Auto-RepliesThere was a time when small businesses delivered appointment and other reminder messages by phone call, which was incredibly labour-intensive, or email, which was unreliable. Fortunately, companies have found a better way of communicating with their clients and employees: sending texts. Automated texts are time-efficient and increase the likelihood that the recipients will actually read…
Read more about SMS Reminder IdeasWhether you’re a marketing professional or an entrepreneur, you know that your business exists in a fully connected world. To keep up with changing customer tastes, innovating marketing professionals and brands have turned to omnichannel marketing strategies to elevate the customer experience, improve brand awareness, and build relationships. Omnichannel marketing goes beyond using multiple marketing…
Read more about The Importance of SMS in Omnichannel Marketing
