touchSMS replaces Telstra Desktop Messaging
touchSMS is an Australian-built and owned online SMS platform that makes it easy for businesses to send and receive SMS and MMS from the tools they already use every day. Two-way messaging, virtual numbers, practical integrations and a flexible SMS API, all in one simple, reliable platform.
They may be off the clock, but we're certainly not
Telstra is retiring Desktop Messaging. If your team relies on it for appointment reminders, staff alerts or customer replies, you need a replacement that keeps those messages flowing without retraining everyone.
touchSMS is the comprehensive SMS solution you are looking for. Log in and send SMS from our online platform, or install one of our free integrations to send and receive from Microsoft Teams, Microsoft Outlook, HubSpot, Slack and more.
- Online SMS portal
- 2-way SMS and MMS
- Direct integration with Microsoft Teams
- Call and SMS from Teams using the same number
- Manage conversations in SMS Chat
- SMS from your business name (Alpha Sender IDs)
- Purchase virtual numbers
- Direct integration with Microsoft Outlook
- Virtual numbers for 2FA
- Automate with inbound SMS workflows
Move from Desktop Messaging in an afternoon
No software to install and nothing to sign. You can be sending from touchSMS the same day.
Create a free account
Sign up in minutes and get 10 free credits with full platform access. No contracts, setup or monthly fees.
Bring your contacts
Export your address book and import it as a CSV. Recreate your groups so campaigns go to the right people.
Choose how you send
Pick a dedicated virtual number customers can reply to, or register your business name as an Alpha Sender ID.
Connect your tools
Send from the web portal, from email, or from Microsoft Teams and Outlook with our free integrations.
touchSMS features
We've packed the touchSMS online platform with all the features you need and love.
Two-way SMS
Send and receive SMS directly from touchSMS using a shared reply number or your own virtual number.
Bulk SMS
Compose and send SMS to multiple numbers within seconds with the click of a button.
Merge SMS via CSV
Upload your file to send a personalised message to multiple recipients.
Scheduled and recurring SMS
Send your message at a later time or date, or repeat it at intervals of your choice.
Message personalisation
Use merge fields to personalise each message sent from your touchSMS account.
Sender ID options
Use your business name as a Sender ID or select your own virtual number when sending.
Contact and group management
Import or create contacts and set up groups to send targeted SMS campaigns in seconds.
Template management
Set up SMS templates for accuracy and efficiency, saving you time.
Real-time reporting
See every outbound and inbound SMS as it happens, including delivery confirmation.
Email SMS
Send SMS directly from your email. Add multiple email addresses to your account.
SMS API integrations
Use our flexible APIs to send and receive SMS from your existing applications.
Direct integrations
Send SMS from popular applications such as Microsoft Teams, Outlook, HubSpot and Slack.
Virtual number management
Send and receive messages from one unique number that belongs to your business.
Text-in keywords
Use keywords with your virtual number to run and customise SMS marketing campaigns.
Virtual number auto replies
Send a tailored message automatically whenever you receive an inbound SMS.
Opt-out management
Opt-outs are managed automatically so you stay compliant. Just include an opt-out in marketing campaigns.
URL opt-out
Sending from a branded Sender ID? Offer an opt-out link that updates your opt-out list automatically.
Spam compliance
Reporting transparency and opt-out management help you comply with Australian spam and marketing laws.
Replacing Telstra Desktop Messaging: your questions
What is the best replacement for Telstra Desktop Messaging?
touchSMS covers the jobs most teams used Desktop Messaging for: sending SMS from a computer, two-way replies, email to SMS, contacts and groups, scheduling and delivery reports. It adds MMS, virtual numbers, an SMS API and integrations with Microsoft Teams and Outlook.
Do I need to be a Telstra customer to use touchSMS?
No. touchSMS works with any mobile carrier and sends to every Australian network. You do not need a Telstra account, a contract or any software installed.
Can I keep sending from my business name?
Yes. Register your business name as an Alpha Sender ID through touchSMS and it will appear in place of a phone number. Under the ACMA Sender ID Register, unregistered names show as "Unverified", so register before you switch.
Can customers reply to my messages?
Yes. Send from a shared reply number or your own dedicated virtual number and replies land in the SMS Chat inbox, by email, or in Microsoft Teams. Replies are free.
How do I move my contacts across?
Export your contacts to a CSV file and import them into touchSMS. You can then set up groups and personalise messages with merge fields.
How much does touchSMS cost?
touchSMS is pre-paid with no setup fees, monthly fees or lock-in contracts. You only pay for the messages you send, and new accounts get 10 free credits to try it.
10 free credits, on us.
Test drive touchSMS today.
Full platform access, no contracts, no setup or monthly fees.