Get a WhatsApp solution for your business
Looking for a WhatsApp solution? We've simplified what's on offer, so you can choose how you want to use it. Register the WhatsApp Business App with a touchSMS virtual number from $15 a month, or send through the WhatsApp Business Platform inside touchSMS.
How can I use WhatsApp?
There are three WhatsApp options. The one you need depends on how you want to use it.
The mobile app for personal use, with a downloadable desktop app.
- Intended for personal communication
- Commercial messages are often flagged as possible spam by the recipient
We're not able to provide a solution for replacing or creating a personal WhatsApp account.
WhatsApp Business App
The free app for small businesses talking to customers one to one.
- Commercial communication only
- No bulk sending
- Suits small businesses
touchSMS solution: a virtual number to register your WhatsApp Business App, which you can also use for SMS, MMS or call forwarding.
WhatsApp Business Platform
WhatsApp integrated into touchSMS, verified and provisioned via Meta.
- Commercial communication only
- Setup and per-message charges apply
- Bulk sending only with Meta-approved message templates
touchSMS solution: WhatsApp as an extra sending channel in touchSMS, with help through setup and template approval with Meta.
WhatsApp questions, answered
Can I use a touchSMS virtual number for WhatsApp?
Yes. You can register the WhatsApp Business App with a touchSMS virtual number, starting from $15 a month. The same number can also send and receive SMS and MMS, or forward calls.
What's the difference between the WhatsApp Business App and the Business Platform?
The Business App is for one-to-one conversations and has no bulk sending, so it suits small businesses. The Business Platform is verified through Meta, runs inside touchSMS and supports bulk sending with Meta-approved message templates.
How much does the WhatsApp Business Platform cost?
Setup and per-message charges apply, and they depend on how you plan to use it. Talk to our team for pricing and help with setup.
Can touchSMS set up a personal WhatsApp account?
No. Personal WhatsApp accounts are intended for personal use, and we're not able to provide a solution for replacing or creating one.
Talk to us about the WhatsApp Business Platform
Speak with one of our experts about pricing, setup and getting your message templates approved by Meta.