Reach your customers wherever they are, in minutes

Why use SMS for your business?

SMS reaches a customer, and fast. A text message is opened in over 99% of cases, compared with under 20% for email. No other channel is as accepted, immediate, targeted or cost-effective. touchSMS lets you send from an online platform or an integration, using local networks with local support.

SMS is a simple way for any business to engage with its customers. Whether you are sending marketing or transactional messages, your message won't get stuck in a spam folder: it is delivered directly to their hand.

Send marketing messages or time-critical alerts instantly, and be sure they reach your audience with fast, direct routes and a 99% uptime SLA. Send bulk SMS to your customers, staff or clients from any device on any network, with no software to install.

• Send, receive and track messages
• Fast and immediate delivery
• Free replies
• Schedule and recurring SMS
• Contact and group management
• Real-time delivery reporting
• Automatic opt-out management

How businesses use touchSMS

Every industry has moments where a message simply has to get through. These are some of the most common ways our customers put SMS to work.

• Appointment reminders: cut no-shows with a reminder the day before, and let customers confirm, reschedule or cancel by replying. See SMS for healthcare.
• Order and delivery updates: tell customers the moment an order ships, is out for delivery or is ready to collect. See SMS for e-commerce.
• Staff rostering and alerts: fill shifts fast and reach a whole team at once, wherever they are. See SMS for rostering.
• Promotions and marketing: send offers, launches and event invitations that are read in minutes, with opt-outs handled for you. See SMS for marketing.
• Security codes: protect logins and transactions with one-time passcodes. See SMS for two-factor authentication.
• Feedback and surveys: follow up after a visit or a purchase and let customers reply directly, with inbound keyword rules to sort responses.

Whichever you start with, the same account covers the rest. There is nothing extra to install, and every message, reply and delivery receipt sits in one place so your whole team can see what has been sent.

Why touchSMS?

Speed, deliverability and reliability

Thousands of businesses have chosen touchSMS to deliver over 1 billion messages. You can have confidence in our service when it comes to enterprise-grade security, with data sovereignty, redundancy and onshore Australian servers.

All the features, without the premium price

You get premium service and support without premium prices: a flat 5c per SMS, no setup fees, no monthly fees and no lock-in contracts. See exactly what you'll pay on our pricing page.

Try it free

See how easy it is to bring SMS into your business with a free trial. Get full access to the online platform with 10 free credits. Start sending.

What our customers think

We use Google Ads as our primary source of advertising and most of our leads come from people using Gmail, Hotmail or Yahoo addresses. Many of our email responses end up in junk mail and are never seen, so we follow up with a text letting the person know we have replied. Doing that by hand from a mobile was time consuming and distracting, and valuable leads were lost. touchSMS lets us send a quick email template as an SMS instead, from a no-reply sender, without giving out mobile numbers.

Tiffany, Clearance Solutions Australia

Thank you so much for helping me sort this out so quick. Will recommend your services to everyone.

Lu, The Grand Hotel

Fantastic facility. Great service, easy setup.

David, Yarra Coffee

You guys are just awesome, thank you so much for your excellent customer service. Nothing was too hard for you to sort out, very happy.

Susi, Perth Organics

touchSMS allowed us to get even closer to our customers. Client communication became that much more efficient. And you know what they say: time is money!

Simon, PUNT'D Products