Our online SMS platform allows you to communicate with staff members or customers. To get started, all you need is an internet connection and a web browser, it only takes a few minutes to upload all of your contacts after you sign up – or copy and paste a list of numbers to send to. After that, you can start sending your first text online text message right away.
Don’t want to send a message right now? Schedule it and forget about it. touchSMS ensures that your scheduled messages go out on time and with real-time reporting, you can see delivery receipts within a few seconds.
Managing your contacts online has never been easier. Separate your contacts into groups to make sure your customers only get messages relevant to them. You can use those contact groups to send an individualised text messages like account updates and appointment reminders also send bulk web SMS messages like sale notifications or internal staff communications.
Formatting your text message is simple – once you log into touchSMS on your web browser, you can create message templates for future use. Using templates saves time and ensures consistency for your business. The merge field tool also allows you to personalise messages from your account.
touchSMS gives you access to two-way SMS. Your customers can respond to your messages and you can access replies from the touchSMS web inbox – you will also be notified by email that you have received a message back.
Set up auto-reply messages to customers when sending SMS from a Virtual Number using key words. touchSMS directly engages with keywords set by your team, ensuring quick response times.